1. #1

    September patch doesn't allow game to run.

    Description: Can't get this game to run anymore on PC.

    Errors Messages: None

    OS: Windows 10 Pro 64 bit
    CPU: Intel Core i7 @ 4.00Ghz
    RAM: 32 GB Dual-Channel
    MotherBoard: MSI Z170A Gaming M7
    Graphics: Nvidia GeForce GTX 1080
    Storage: 1 TB SSD and a 2 TB Seagate HD

    Can I reproduce it?

    Every time I try to start the application it stays either on the loading screen or starts and shuts off. No error messages shown.

    What I have tried to do:


    • Verifying files
    • Disabling anti virus
    • Run as administrator
    • Rebooting machine
    • Installing latest windows updates
    • Disabling NVidia overlay
    • I don't see anything on event viewer
    • Not getting an error it just shuts off
    • Uninstalled and re-installing
    • No error logs in the trials folders



    DxDiag posted below I see the following

    Problem signature:
    P1: trialsrising.exe
    P2: 0.0.0.0
    P3: 5d63ee65
    P4: 0000
    P5: 134217728
    P6:
    P7:
    P8:
    P9:
    P10:

    DxDiag
    System Information
    ------------------
    Time of this report: 9/11/2019, 08:19:05
    Machine name: RAFF-PC
    Machine Id: {55043189-5093-41DA-8A1C-A10B23BE0AED}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7976
    BIOS: Default System BIOS (type: BIOS)
    Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    Memory: 32768MB RAM
    Available OS Memory: 32728MB RAM
    Page File: 8972MB used, 28619MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0329 64bit Unicode


    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1080
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1080
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_119E10DE&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 24442 MB
    Dedicated Memory: 8079 MB
    Shared Memory: 16363 MB
    Current Mode: 1920 x 1080 (32 bit) (144Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.648438,0.332031), Green(0.325195,0.620117), Blue(0.155273,0.057617), White Point(0.312500,0.328125)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: VG278
    Monitor Id: AUS27AF
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\W INDOWS\System32\DriverStore\FileRepository\nv_disp i.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDO WS\System32\DriverStore\FileRepository\nv_dispi.in f_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDOWS\S ystem32\DriverStore\FileRepository\nv_dispi.inf_am d64_830a0263f2ee97ce\nvldumdx.dll
    Driver File Version: 26.21.0014.3630 (English)
    Driver Version: 26.21.14.3630
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Graphics Preemption: Pixel
    Compute Preemption: Dispatch
    Miracast: Not Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 9/4/2019 5:00:00 PM, 961896 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71E3E-58C0-11CF-407D-90311BC2D735}
    Vendor ID: 0x10DE
    Device ID: 0x1B80
    SubSys ID: 0x119E10DE
    Revision ID: 0x00A1
    Driver Strong Name: oem113.inf:0f066de361856a84:Section094:26.21.14.36 30ci\ven_10de&dev_1b80

    ---------------
    Diagnostics
    ---------------


    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 1505211881375970994, type 5
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: 10.0.18362.350:1
    P2: base\inc\auto_hive.h
    P3: Windows::Rtl::AutoHive::Unload
    P4: 366
    P5: c0000121
    P6: 0x377608e1
    P7:
    P8:
    P9:
    P10:




    +++ WER1 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: 10.0.18362.350:1
    P2: base\inc\auto_hive.h
    P3: Windows::Rtl::AutoHive::Unload
    P4: 366
    P5: c0000121
    P6: 0x377608e1
    P7:
    P8:
    P9:
    P10:




    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: 10.0.18362.350:1
    P2: base\inc\auto_hive.h
    P3: Windows::Rtl::AutoHive::Unload
    P4: 366
    P5: c0000121
    P6: 0x377608e1
    P7:
    P8:
    P9:
    P10:




    +++ WER3 +++:
    Fault bucket 1403324482494488847, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Wreckfest_x64.exe
    P2: 0.0.0.0
    P3: 10.0.18362.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:




    +++ WER4 +++:
    Fault bucket 2176901821768973714, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Teams.exe
    P2: 1.2.0.22654
    P3: 5d0de468
    P4: Teams.exe
    P5: 1.2.0.22654
    P6: 5d0de468
    P7: c0000005
    P8: 00000000002d7059
    P9:
    P10:




    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80548ce5707
    P4: ffffc80486b59768
    P5: ffffc80486b58fb0
    P6: 10_0_18362
    P7: 0_0
    P8: 256_1
    P9:
    P10:




    +++ WER6 +++:
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80548ce5707
    P4: ffffc80486b59768
    P5: ffffc80486b58fb0
    P6: 10_0_18362
    P7: 0_0
    P8: 256_1
    P9:
    P10:




    +++ WER7 +++:
    Fault bucket 2187683849109170680, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: trialsrising.exe
    P2: 0.0.0.0
    P3: 5d63ee65
    P4: 0000
    P5: 134217728
    P6:
    P7:
    P8:
    P9:
    P10:




    +++ WER8 +++:
    Fault bucket 1309739847697149228, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Teams.exe
    P2: 1.2.0.22654
    P3: 5d0de468
    P4: Teams.exe
    P5: 1.2.0.22654
    P6: 5d0de468
    P7: c0000005
    P8: 00000000002fe37e
    P9:
    P10:




    +++ WER9 +++:
    Fault bucket 1309739847697149228, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Teams.exe
    P2: 1.2.0.22654
    P3: 5d0de468
    P4: Teams.exe
    P5: 1.2.0.22654
    P6: 5d0de468
    P7: c0000005
    P8: 00000000002fe37e
    P9:
    P10:




    Please let me know what I need to do to make this game work.

    Thank you!
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  2. #2
    Good lord I hope you work in QA. That is the best bug ticket I've seen.
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  3. #3
    Does it not even work, when you start it with internet connectivity disabled? (disabling networking in windows/unplugging lan cable..)
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  4. #4
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  5. #5
    yep, same problem i have, tried reinstall, new graphic driver, nothing helpred, just short blackscreen and then goes back to desktop...
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  6. #6
    Do you have NVidia GPU as well?


    Is this what is happening to you? I used lice cap to send to support.
    https://imgur.com/Yg5flbz
     1 people found this helpful
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  7. #7
    This is exactly the same that happens to me. I also have a Nvidia GPU. However, disabling the internet connection allows the game to start...
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  8. #8
    This is what I ended up getting from support.

    Timothy F @Ubisoft Support wrote: Sep 12, 2019 at 05:31 PM EDT
    Hey GameScrub,

    Thank you for the updated information.

    We greatly appreciate you reporting this issue. Please be aware that we have forwarded the information to the development team, and they are in the process of investigating the issue.

    Until this issue is addressed by the development team, there is no additional troubleshooting that we can provide. We do not receive any information pertaining to possible patches until they are released and have no further information in that regard.

    You can find notifications regarding patches or known issues on our forums here:

    http://forums.ubi.com/forum.php

    We thank you for your patience and understanding.

    Regards,
    Tim

    So I'm not gonna be able to play this game for a while
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  9. #9
    I had the same issue, but what worked for me, was to delete the Trials Rising user/save game folder, and then I launched the game again (for me it was c:users/user/files/trials rising (backup the folder just in case)). Luckily I had my save/progress synced in Uplay cloud, so it downloaded them automatically when launching again. Hope it helps.
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  10. #10
    Just tried that as well didn't work
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