Description: Can't get this game to run anymore on PC.
Errors Messages: None
OS: Windows 10 Pro 64 bit
CPU: Intel Core i7 @ 4.00Ghz
RAM: 32 GB Dual-Channel
MotherBoard: MSI Z170A Gaming M7
Graphics: Nvidia GeForce GTX 1080
Storage: 1 TB SSD and a 2 TB Seagate HD
Can I reproduce it?
Every time I try to start the application it stays either on the loading screen or starts and shuts off. No error messages shown.
What I have tried to do:
- Verifying files
- Disabling anti virus
- Run as administrator
- Rebooting machine
- Installing latest windows updates
- Disabling NVidia overlay
- I don't see anything on event viewer
- Not getting an error it just shuts off
- Uninstalled and re-installing
- No error logs in the trials folders
DxDiag posted below I see the following
Problem signature:
P1: trialsrising.exe
P2: 0.0.0.0
P3: 5d63ee65
P4: 0000
P5: 134217728
P6:
P7:
P8:
P9:
P10:
DxDiag
System Information
------------------
Time of this report: 9/11/2019, 08:19:05
Machine name: RAFF-PC
Machine Id: {55043189-5093-41DA-8A1C-A10B23BE0AED}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7976
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
Available OS Memory: 32728MB RAM
Page File: 8972MB used, 28619MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0329 64bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_119E10DE&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24442 MB
Dedicated Memory: 8079 MB
Shared Memory: 16363 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.648438,0.332031), Green(0.325195,0.620117), Blue(0.155273,0.057617), White Point(0.312500,0.328125)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: VG278
Monitor Id: AUS27AF
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\W INDOWS\System32\DriverStore\FileRepository\nv_disp i.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDO WS\System32\DriverStore\FileRepository\nv_dispi.in f_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDOWS\S ystem32\DriverStore\FileRepository\nv_dispi.inf_am d64_830a0263f2ee97ce\nvldumdx.dll
Driver File Version: 26.21.0014.3630 (English)
Driver Version: 26.21.14.3630
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 9/4/2019 5:00:00 PM, 961896 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-58C0-11CF-407D-90311BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1B80
SubSys ID: 0x119E10DE
Revision ID: 0x00A1
Driver Strong Name: oem113.inf:0f066de361856a84:Section094:26.21.14.36 30ci\ven_10de&dev_1b80
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1505211881375970994, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.350:1
P2: base\inc\auto_hive.h
P3: Windows::Rtl::AutoHive::Unload
P4: 366
P5: c0000121
P6: 0x377608e1
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.350:1
P2: base\inc\auto_hive.h
P3: Windows::Rtl::AutoHive::Unload
P4: 366
P5: c0000121
P6: 0x377608e1
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.18362.350:1
P2: base\inc\auto_hive.h
P3: Windows::Rtl::AutoHive::Unload
P4: 366
P5: c0000121
P6: 0x377608e1
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket 1403324482494488847, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: Wreckfest_x64.exe
P2: 0.0.0.0
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 2176901821768973714, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Teams.exe
P2: 1.2.0.22654
P3: 5d0de468
P4: Teams.exe
P5: 1.2.0.22654
P6: 5d0de468
P7: c0000005
P8: 00000000002d7059
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff80548ce5707
P4: ffffc80486b59768
P5: ffffc80486b58fb0
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9:
P10:
+++ WER6 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff80548ce5707
P4: ffffc80486b59768
P5: ffffc80486b58fb0
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9:
P10:
+++ WER7 +++:
Fault bucket 2187683849109170680, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: trialsrising.exe
P2: 0.0.0.0
P3: 5d63ee65
P4: 0000
P5: 134217728
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1309739847697149228, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Teams.exe
P2: 1.2.0.22654
P3: 5d0de468
P4: Teams.exe
P5: 1.2.0.22654
P6: 5d0de468
P7: c0000005
P8: 00000000002fe37e
P9:
P10:
+++ WER9 +++:
Fault bucket 1309739847697149228, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Teams.exe
P2: 1.2.0.22654
P3: 5d0de468
P4: Teams.exe
P5: 1.2.0.22654
P6: 5d0de468
P7: c0000005
P8: 00000000002fe37e
P9:
P10:
Please let me know what I need to do to make this game work.
Thank you!
https://imgur.com/a/iWnbaHt
Still doesn't work![]()
Do you have NVidia GPU as well?
Is this what is happening to you? I used lice cap to send to support.
https://imgur.com/Yg5flbz
This is what I ended up getting from support.
So I'm not gonna be able to play this game for a while
Timothy F @Ubisoft Support wrote: Sep 12, 2019 at 05:31 PM EDT Hey GameScrub,
Thank you for the updated information.
We greatly appreciate you reporting this issue. Please be aware that we have forwarded the information to the development team, and they are in the process of investigating the issue.
Until this issue is addressed by the development team, there is no additional troubleshooting that we can provide. We do not receive any information pertaining to possible patches until they are released and have no further information in that regard.
You can find notifications regarding patches or known issues on our forums here:
http://forums.ubi.com/forum.php
We thank you for your patience and understanding.
Regards,
Tim![]()
I had the same issue, but what worked for me, was to delete the Trials Rising user/save game folder, and then I launched the game again (for me it was c:users/user/files/trials rising (backup the folder just in case)). Luckily I had my save/progress synced in Uplay cloud, so it downloaded them automatically when launching again. Hope it helps.