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  1. #1

    Ubisoft intentionally loosing it`s clients

    Just downloaded ANNO 1800 and was very disappointed.
    In Ukraine they give us no choise, but only to download it in russian! Even though demo version was in English. And they doesn't care that half of Ukrainians doesn't speak that language!
    How you suppose us to play your games, Ubisoft? We dont even learn russian in school!
    If you cant make Ukrainian localisation for 40 mln people, why not to give us a chance to choose English, which is international language and mandatory subject in every Ukrainian school?
    They really not aware that USSR is not a thing for about 30 years from now
    So, 20 mln Ukrainians have no choise, but to wait, when this game will be available on other sites, where you can choose language.
    So stupid, Ubisoft
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  2. #2
    There is a very limited set of languages for this game. You can set to english as an international language if russian is not yours.
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  3. #3
    If you have bought Anno 1800 on Uplay then you can go Games -> Anno 1800 -> Properties and use the option "Select the desired language for this game" to set the games language to English or any other available that you'd prefer.
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  4. #4
    It doesnt work((
    I changed "desired language" in Uplay ANNO game general settings for English (it was russian by default, even though my Uplay is in English) , but game still is in russian..(( And only choise in game settings is russian. Ill try to reinstall the game. Mb it will help
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  5. #5
    uninstalled the game. installed it again, choose English during installation and in preferred languages, but still game in russian.
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  6. #6
    UbiCosmos's Avatar Community Representative
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    Hello Kissi2,

    Welcome to the forums! Please reach out to our Support Team directly so they can look into this for you.
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  7. #7
    so, its been 3 days since i reported this issue to Support team.
    American office responded that there is nothing they can do and redirected me to russian branch. Who didnt even bother to respond.
    Great support...
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  8. #8
    By what mechanics did they identify you were from the Ukraine ?

    If you deleted the game, and reset your location the UK, then reinstall, would it give you the option?



    You don't happen to live in the Crimea do you?
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  9. #9
    IP adress, i think. I tried to put US as a home country, and my main language in Uplay is English . But still, all games are only in russian, And no way to change it.
    No, i`m not in Crimea
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  10. #10
    This is absolutely unacceptable and ludicrous. I have no idea why anyone in their right mind would assume that everyone in country X speaks the language of country Y just because they're politically/alphabetically connected.

    Region-locking languages is absurd in general. Halo, anyone's ever heard of expats? You know, people who move to another country and DO NOT SPEAK THE NATIVE LANGUAGE OF IT?! It just pisses me off. Let people bloody choose the language of their games, what could possibly be the problem there?

    @Kissi2
    Try changing your operating system locale (Google how to, I don't remember exactly, did it ages ago). I know you can do it in Windows. It will help some programs install in your desired language or even change the way some software runs. I remember I had to change mine to Japanese one time to run a game and then my Photoshop turned Japanese as well. Perhaps it could do the trick before whoever thought to region-lock languages takes their head out of their behind. Cheers, man. Hope you still drop by here.
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