Refund blocking from ubisoft | Forums

[Meeirdin.uk]

GO HERE:

https://support.ubi.com/en-US/Cases/New or support in your region.

SELECT platform, game, ubisoft store, request refund, issue

Mine took 6 days, got confirmation today that I've been refunded for the pre-order.

S.

[Ubi-Lucipus]

A proper response would have been, "here is a phone number or and email address for the person who can definitely resolve this" So how bout posting that somewhere so those of us who want to refund this can get one and not a "404 you broke the web "page. Amazing how if you want to buy something that works just dandy....

There is ticket and chat support available, so I wouldn't have been able to provide a phone number or a direct e-mail.
Your support ticket is logged through the website on your account and then redirected to a member of staff that can assist you

Refunding shouldn't be a problem, but we do ask for your patience during busy times when support might take longer to respond.

I hope this helps! I apologise if I seemed dismissive in my reply to the player and for not providing the contact options available.

I will bear this in mind for future queries of the same nature.

@Hipp0nax, let me know if you are able to resolve your outstanding refund request, if not please DM me and I will look into it

[Ph7eVeN]

Had no problems with canceling my pre order. Took me about 2 days till i got my money back on my paypalaccount and the uplaycoins back on my uplayaccount. 0 problems.