PetarP (07/09/2019, 16:44:08): Hello, thanks for contacting Ubisoft Live Chat Support. My name is PetarP and I’ll be assisting you today. Please allow me a few moments to look into your case.
Me (07/09/2019, 16:44:14): ok
PetarP (07/09/2019, 16:45:43): Hello TheDaveStream
Me (07/09/2019, 16:46:25): Hi, so its a pretty simple question. can the points,games and rewards be moved from my broken account to a new working account?
PetarP (07/09/2019, 16:46:32): I understand
PetarP (07/09/2019, 16:46:56): It is not possible to transfer Club points, rewards on another account
PetarP (07/09/2019, 16:47:12): As for games if depends, because you lose everything from it
Me (07/09/2019, 16:48:10): my point balance at mo is 800+ is it really not possible to move them to a new account? (after ll it was not me that broke my account!)
PetarP (07/09/2019, 16:48:23): Your account is not broken
PetarP (07/09/2019, 16:48:32): We are currently investigating the issue
PetarP (07/09/2019, 16:48:35): with your Uplay+
PetarP (07/09/2019, 16:48:54): It is not the account in particular
Me (07/09/2019, 16:49:16): given that as far as my client and website is concerned I have uplay+ but as far as games are concerned I do not I would say it is clearly broken
Me (07/09/2019, 16:49:48): People have been able to fix this issue with a new account its only long time loyal customers like I that have the problem.
PetarP (07/09/2019, 16:50:12): I understand
PetarP (07/09/2019, 16:50:21): Thank you for your feedback.
Me (07/09/2019, 16:50:25): and tbh we are into day 5 and still the only thing we are told is "under investigation" a response that grows a tad tiring to hear (nbot your fault)
PetarP (07/09/2019, 16:50:55): I would advise you to post it in our official forums as there you have a better chance of our community managers and dev team to see it
Me (07/09/2019, 16:51:26): I have been, thats how I know new accounts are fine but old one seem to be broken
PetarP (07/09/2019, 16:51:34): Where did you saw that confirmed
PetarP (07/09/2019, 16:51:38): Could you provide me with a link?
Me (07/09/2019, 16:51:59): Let me ask you this, despite the evidence that my account has uplay+ active can you see it your end
Me (07/09/2019, 16:52:12): one sec
Me (07/09/2019, 16:53:06):
https://forums.ubisoft.com/showthrea...1#post14499216
Me (07/09/2019, 16:53:26): that is one of many posts where people have created a new account and the sub has worked for them
Me (07/09/2019, 16:54:11):
https://forums.ubisoft.com/showthrea...1#post14496639
Me (07/09/2019, 16:54:13): another
PetarP (07/09/2019, 16:54:32): This is not a confirmed workaround from us, so please be patient until the issue is fixed
PetarP (07/09/2019, 16:54:53): I can not see that you are subscribed
Me (07/09/2019, 16:55:24): can you see all the evidence on this case and the other that I am subbed as far as the website and client says?
Me (07/09/2019, 16:55:58): the screen shots and invoice I have uploaded for example
PetarP (07/09/2019, 16:56:20): I can see different resolution from the player
PetarP (07/09/2019, 16:56:30): Still i can not confirm anything yet
PetarP (07/09/2019, 16:56:40): Once we receive an update it will be posted in the forums
Me (07/09/2019, 16:57:26): my point is I can prove that on my end I have an active sub, I just can not use it/renew it etc. on your end and on what ever the games use it does not show. This is how my account is broken
Me (07/09/2019, 16:58:42): thats not said in anger, not having a go or anything like that, its just how it is appearing to me. A new account seems to be the only viable solution at this point and a proper fix seems to not be possible (or even being worked on)
PetarP (07/09/2019, 16:59:16): If you would like you can go ahead and create a new account while we are investigating
PetarP (07/09/2019, 16:59:28): However it is not possible to trasnfer your data to your new account
PetarP (07/09/2019, 16:59:37): Is there anything else I can do in the meantime?
Me (07/09/2019, 17:00:37): so I would lose 9 years of games/rewards/points...that kind of changes it from viable to not viable. Can I ask why I can not transfer the items to a new account? seems a resonable request
PetarP (07/09/2019, 17:00:38): It is not possible to provide you with that information.
PetarP (07/09/2019, 17:00:51): I believe I explained the situation multiple times.
PetarP (07/09/2019, 17:01:03): I will have to end our chat now. Hope you have a great weekend