1. #1

    No Uplay+ for Puerto Rico (USA Territory) Because we're in Brazil Apparently

    As my Title says, I cannot try out Uplay+ as Puerto Rico does not have a UBi digital store and we cannot use the US digital store, as every time I try to accept the free trial it says I do not belong to that region and it tells me to go back to my store or stay in the US store.

    This seriously baffles me, as a consumer and as an American Citizen, I am not amused a single bit. Guess I'm screwed out of Uplay+ and so are the rest of my friends. Also, I want to clarify that at no point Ubisoft stated that Uplay+ was going to be restricted to specific regions, the fact that they allowed everyone from every region to sign up for the testing of the service shows the incompetence that they have over there at Ubisoft.
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  2. #2
    This is so ridiculous. I'm in the same boat as you living here in Puerto Rico. I HATE when they do this as it has happened other places as well. However, I don't have any issues with Ubisoft's competitors (Origin, Xbox Game Pass, Steam, etc). Way to just lump us in as international when we are part of the United States. I speak 2 languages, and neither is Portuguese.
    Way to go Ubisoft...
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  3. #3
    Ubi-Swaggins's Avatar Community Manager
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    Hey guys,

    I am sorry to hear that you have not been able to get onto the Uplay+ trial.

    Currently, Puerto Rico is not in the list of eligible territories for Uplay+. This is something that may be made available in the future, but at this current time, is not possible.

    Apologies for any inconvenience.
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  4. #4
    Originally Posted by Ubi-Swaggins Go to original post
    Hey guys,

    I am sorry to hear that you have not been able to get onto the Uplay+ trial.

    Currently, Puerto Rico is not in the list of eligible territories for Uplay+. This is something that may be made available in the future, but at this current time, is not possible.

    Apologies for any inconvenience.
    What kind of ******** is that? So No more Gaming using Ubisoft? What I should Do If I can't play with My Account any longer?
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  5. #5
    Its not available to me in the US anyways, so I guess no big deal anyways?
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  6. #6
    I cant even buy because it sends me to the Brazil store and ask me for a brazilian adress, when Im from Puerto Rico, and if I dont, I cant buy... Any way I can fix this?
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  7. #7
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Originally Posted by Classic_Tv Go to original post
    I cant even buy because it sends me to the Brazil store and ask me for a brazilian adress, when Im from Puerto Rico, and if I dont, I cant buy... Any way I can fix this?
    Hey Classic_Tv,

    As my colleague Swaggins highlighted above, Puerto Rico is, unfortunately, not a territory where we offer the UPLAY+ service at present. You can find the list of excluded territories in our article here.
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  8. #8
    this all started when that Ubisoft + started. I'm thinking that because for some reason Puerto Rico is not elegible "even thou we are part of the US", this is the reason we we're moved out of the US Store. this didn't happen before and had no problem buying from US store years before all this. now hey have no idea how to include us in the US store without alowwing us to participate from the + service. if you look at the list of excluded countries the whole of south america is in there. so all they did was put us in that region. it's whats easiest for them.
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  9. #9

    Still?

    Is ubisoft + still not available for Puerto Rico?
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