1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Help us help you!

    Hello, and welcome to Ghost Recon Breakpoint Beta support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently asked questions
    Access and download
    System requirements

    Troubleshooting
    Connection troubleshooting
    PC troubleshooting

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently asked questions
    Below are frequently asked questions about the Beta.

    Can I invite friends?
    Yes! For further information, please check out this post.

    Do I need an internet connection to play the Beta?
    Yes, a persistent internet connection is needed to play the Beta.

    When does the Beta take place?
    This will be available from 5th September 2019 at 12pm CEST to the 9th September 2019 at 12pm CEST! Pre-load starts 2nd of September 2019 at 12pm (CEST). For more details on local times, please check out this FAQ.

    Will I get a reward for playing the Beta?
    Yes, all players will receive an exclusive emblem.

    What languages are available in the Beta?
    Audio: English
    Subtitles: English, French, Italian, German, Spanish, Portuguese, Dutch, Arabic, Czech, Polish, Russian, Korean, Japanese, Simplified Chinese, Traditional Chinese, and Thai.

    What is the size of the Beta?
    On PC, the Beta is around 35 GB.

    Does progress carry over from the Beta to the full game?
    No, progress will not carry over.

    Is the Beta under NDA?
    This Beta is not under NDA.

    If you need further assistance, please click here!

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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Access and download
    More information on accessing and downloading the beta can be found below.

    How can I access the Beta?
    Access the Beta by pre-ordering
    • Digital preorder- By preording, you will have direct access. Just download the Beta! (Instructions below). If you pre-ordered on Epic, you will receive a email from Epic.
    • Retail preorder- Your retailer should provide you with a beta access code. After redeeming your code here, it should be in your Uplay account.
    Access the beta from being selected
    • On PC, the beta will be visible on the My Games tab in Uplay

    UPLAY+
    • Registering for UPLAY+ will give you guaranteed access to the Beta. Information on manually accessing the Beta through UPLAY+ can be found here.

    Friend Invite
    • If you've been invited, you will receive instructions VIA email. After confirming your participation, you will have the Beta in your Uplay library.


    After I have received access, how can I download the beta?
    • Once you have signed into Uplay, switch to the Games tab.
    • Scroll down to the My Games section, locate Ghost Recon Breakpoint Beta.
    • Once you click on the game tile, you will be prompted to click either on Pre-load or Download.
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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    System Requirements

    Minimum – Low Setting | 1080p
    OS: Windows 7/8.1/10
    CPU: AMD Ryzen 3 1200/Intel Core I5 4460
    RAM: 8 GB
    GPU: AMD Radeon R9 280X/Nvidia Geforce GTX 960 (4 GB)

    Recommended – High Setting | 1080p
    OS: Windows 7/8.1/10
    CPU: AMD Ryzen 5 1600/Intel Core I7 6700K
    RAM: 8 GB
    GPU: AMD Radeon RX 480/Nvidia Geforce GTX 1060 (6 GB)

    Ultra – Ultra Setting | 1080p
    OS: Windows 10
    CPU: AMD Ryzen 7 1700X/Intel Core I7 6700K
    RAM: 16 GB
    GPU: AMD Radeon RX 5700XT/Nvidia Geforce GTX 1080

    Ultra 2K – Ultra Setting | 2K
    OS: Windows 10
    CPU: AMD Ryzen 7 1700X/Intel Core I7 6700K
    RAM: 16 GB
    GPU: AMD Radeon RX 5700XT/Nvidia Geforce GTX 1080

    Elite – Ultra Setting | 4K
    OS: Windows 10
    CPU: AMD Ryzen 7 2700X/Intel Core I7 7700K
    RAM: 16 GB
    GPU: AMD Radeon VII/Nvidia Geforce RTX 2080

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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Connection troubleshooting
    If you are having issues with your connection to Ghost Recon Breakpoint, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Make sure there are no software conflicts
    A common cause of lag, disconnections or other connection issues is software conflicts.
    • Make sure that your proxy settings are setup correctly.
    • Update any personal firewall software.
    • Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
    • If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Ghost Recon Breakpoint and Uplay
    • Disable all background applications before running the game.

    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
    The ports that are needed for Ghost Recon Breakpoint are:
    TCP: 80, 443
    UDP: 3074, 4000-4050, 9103

    5. Reset your host file
    Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

    6. Flush your DNS.
    Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you would like to create a forum post, please include your ticket number. Click here for more information on creating a forum post.

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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PC Troubleshooting
    If you are experiencing crashes or other issues on Ghost Recon Breakpoint, please try the following steps:

    1. Verify files
    A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
    Uplay
    • In Uplay, click on Games tab at the top of the window
    • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
    • Click on this arrow to make a drop-down menu appear, then click on Verify files
    Epic
    • Navigate to Ghost Recon Breakpoint in your library
    • Click verify
    • After verification, the launch option will appear


    2. Run Uplay with administrator rights
    To do this:
    • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.
    For more information on running programs as administrator, click here.

    3. Disable background applications
    A software conflict may be causing this issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.
    Try the game again, and see if this helped.

    4. Check for Windows Updates.
    If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

    5. Uninstall and reinstall Uplay
    It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

    6. Make sure your drivers are updated
    Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

    7. Clear your temporary files.
    • Go to the Start menu on your Desktop.
    • Press the Windows key and the letter R at the same time.
    • Type in %TEMP% and press Enter.
    • Select All (Edit > Select All or Ctrl+A).
    • Click the Delete key.
    Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

    8. Reinstall supporting software
    Instructions on performing this step can be found here.

    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number for further assistance. For more information on creating a forum post click here!

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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
      • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.


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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


    Ticketing system
    If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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