1. #111

    There is no Cancel button

    Have looked everywhere for a cancel button, it does not exist.
    Just an update payment button, i blocked the payment.
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  2. #112
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by BBernes Go to original post
    Have looked everywhere for a cancel button, it does not exist.
    Just an update payment button, i blocked the payment.
    Hey BBernes and anyone else reading this thread and having the same issue,

    If there's no cancellation button, please make sure to check on both the Ubisoft+ site and Ubisoft+ tab in Ubisoft Connect, giving these browser troubleshooting steps a try too.

    Should you continue to have issues and are concerned regarding your payment renewal, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter.

    There we can look into and manage your subscription with you.

    Thank you!
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  3. #113

    Cant cancel in 2022???

    well good to know i will never subscribe to this service again

    not worth the 7 tabs i have open to try to figure this **** out
    a person shouldn't have to submit a case just to cancel a subscription
    if ur gonna be shady, at least put a message before subscribing saying
    HEY , you will literally have to contact us just to cancel
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  4. #114
    Ubi-Gizmo's Avatar Ubisoft Support Staff
    Join Date
    Sep 2021
    Posts
    16
    Hey there MrsWilshh, I completely understand and I am sorry to hear that you have had this experience.

    As kindly mentioned by my colleague, there should be a cancellation button for everyone. In order to cancel you will need to perform the following steps:

    • Open the My Subscription page on the Ubisoft Store.
    • Select Cancel Membership.
    • Choose Yes to confirm your cancellation.

    Alternatively, you can always reach out to us so that we can look into it from our end. I also want to assure you that I forwarded your feedback over to our teams so that they can be aware of what you have mentioned. Should you have further questions regarding this or anything else, please don't hesitate to let us know.
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