1. #11
    Its working for me the link to cancel sub uplay+
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  2. #12
    i had cancle it , But i checked again and still active. this time cancleation is not working at all.
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  3. #13
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by Digma Go to original post
    I have made an attempt to cancel my subscription but it doesn't show it has been cancelled anywhere, nor have I received an e-mail. When I look at the non-transparent pages through the uplay client or on the Ubisoft store page it still shows up with the 1/10/2019 giving me the feeling that I stll have an active sub.

    Can I please get a confirmation from Ubisoft this is actually working and that I will not be charged come next month. I would like to have written and thus legal proof of the cancellation (through e-mail, which is legally binding in the EU).
    I have checked your account and I can confirm that your subscription will end on the 1st October after the free trial ends.
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  4. #14
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by M.D.GHOST Go to original post
    i had cancle it , But i checked again and still active. this time cancleation is not working at all.
    I have also checked your account and I can confirm that your subscription will end on the 1st October after the free trial ends.
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  5. #15

    cant cancel

    its been well over 30 minutes and i cant cancel the account.
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  6. #16

    i cant seem to cancel my uplay plus subscription

    for whatever reason when i click the cancel button it does nothing i cant seem so get to the next page to confirm the cancellation it just shows me the button that says cancel
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  7. #17
    I managed to cancel my free trial Uplay+ subscription by opening Uplay through my browser. Before that I tried both the store page and Uplay app page, but it didn't work because the pages are buggy, so hitting "Yes, Cancel My Subscription" even a lot of time most likely won't work, you could try to download the page again, but it didn't work for me either. But Uplay page in my browser worked, when I opened it again after some tries, the notification with "We are sorry that you leaving" appeared, and afterwards, I checked my Uplay app, specifically, My Order part, where it shows whether you have active or cancelled subscribtion to Uplay+, and now it shows that my Status is "Cancelled - Active Until 30/09 Active". You most likely need to have the same status, if you have a free trial.
    P.S. Sorry for my english, I hope it will help people who have got the problem cancelling Uplay+ subscription.
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  8. #18
    Same issue here, unable to cancel subscription it says in italian beacuse its my languange " Potrai cancellare il tuo abbonamento UPLAY + entro 30 min dopo il ordine. "
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  9. #19
    You will be able to cancel your UPLAY+ subscription within 30 minutes of processing your order


    That was like 15 hours ago. I contacted support but no reply.
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  10. #20
    Ubi-Swaggins's Avatar Community Manager
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    Hey SilkyTofu,

    I am sorry to hear that, I can see that your case was resolved by our support team. Are you still having issues?
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