1. #1

    Lost legendary card

    Good morning.
    With the update coming up, I wanted to make a screen of his stats to compare the before and after update of randy 6th element, and I found that I was missing 1 copy.
    Having made it a habit to screen every legendary win, on July 15, I won a copy of Randy 6th item in a legendary battle pass pack. I had thus gone to 6/8 of lvl3.
    But when I looked this morning, I saw that my card had dropped to 5/8.

    Please check and correct this anomaly.

    Nickname: juju861
    ID: 9FE64AB0-CDE4-405B-8F1B-67D7EAE8EBD3

    -------------------------

    Bonjour.
    Avec la mise à jour qui arrive, j'ai voulu faire un screen de ses stats pour comparer l'avant et l'après mise à jour de randy 6e élément, et j'ai constaté qu'il me manquait 1 exemplaire.
    Ayant pris pour habitude de faire des screen à chaque gain de légendaire, le 15 juillet, j'ai gagné un exemplaire de randy 6e élément dans un pack légendaire du battle pass. J'étais ainsi passé à 6/8 du lvl3.
    Mais en regardant ce matin, j'ai vu que ma carte était retombé à 5/8.

    Merci de bien vouloir vérifier et corriger cette anomalie.

    Pseudo: juju861
    ID: 9FE64AB0-CDE4-405B-8F1B-67D7EAE8EBD3
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  2. #2
    Ubi-Toller's Avatar Community Manager
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    Hello there!

    I took a look into your data but I'm afraid I can't see any packs opened on the 15th. There's one you opened on the 14th that contained a copy of Mysterion, but nothing else. Can you post the screenshots you took so I can check using them?
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  3. #3
    https://cdn.discordapp.com/attachmen...15-143705.jpeg

    I did get Mysterion, but on August 14.

    But Randy 6th Element is older, July 15.
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  4. #4
    Ubi-Toller's Avatar Community Manager
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    I'm not able to see anything in July at all. It could be that I don't have access to your data from that far back, so I'm going to suggest you check in with our Ubisoft Customer Support Team! You can find them right here! I'll also let you know that they're quite busy right now, so there may be a delay in hearing back. They're answering as quickly as they can.
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  5. #5
    Thank you for trying.
    This is my closest legend to lvl4, by far.
    So I will contact them
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  6. #6
    Ubi-Toller's Avatar Community Manager
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    You're welcome! Best of luck!
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