Hi there and thank you all for your patience. If you are continuing to see this error, or if you are having difficulties making a payment in our Ubisoft Store, please complete the steps below.
- Ensure that you are using an accepted payment method
- Ensure that your region/country matches on your Ubisoft account, your payment method, and your current location. If you need to update the country on your Ubisoft account please create a support ticket or contact us on Facebook or Twitter.
- Check that all of your payment details are up to date.
- If you are using a VPN, please disable it and try again.
- Try removing and then re-adding your payment information.
- If you do not have 2-Step Verification enabled, while it is not required some players have reported that enabling it will allow them to make purchases. Here is our site on how to set it up.