Hello, and welcome to The Division 2 PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.
In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.
Gameplay
Basic gameplay questions
Accessibility
Accounts, in-game purchases and other extra content
Premium credits
Contents of editions and the year 1 pass
Contents of ULCs
Missing content
Accounts and other content issues
Troubleshooting
List of error codes in The Division 2
Connection troubleshooting
PS4 troubleshooting
Other common issues
If you need further assistance, please click here!
Basic gameplay questions
In this post you will find frequently asked questions about gameplay in The Division 2.
How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.
What should I know about loadouts
Loadouts allow you to save up to six different combinations of gear, skills and talents. If you are having troubles switching loadouts, please make sure you are not in combat. More information on saving, equipping, and modifying loadouts can be found on this FAQ.
What information should I know about Specializations
Specializations are available once you reach level 30. You also need to complete all three Stronghold missions: Roosevelt Island, District Union Arena, and Capitol Building. You can choose between four specializations, with their own signature weapon and a signature weapon slot added to your loadout. For more details on the different specializations and how to activate these, please take a look at this FAQ!
What should I know about modding weapons/gears?
You can mod your equipment to further specialize behavior or stats. Weapons can be modded to include attachments such as magazines and muzzles. Each weapon mod has it's own drawback though! You may use a weapon mod on as many items as you want, as long as it works for that weapon. Gear mods drop like normal loot, follow the same quality rules, and can be attached to gear with empty gear slots. However these do not have a drawback, but they can only be equipped to one piece of gear at a time. More details and in-depth steps on applying mods can be found here.
How can I upgrade Exotics?
Exotics can be upgraded at the crafting station in the base of operations. Once you have recruited Inaya, she will stand next to the crafting station and offer blueprints for sale for any Exotic that is in your inventory or stash. If you would like to upgrade a specific weapon, please note the following:
More information on upgrading exotics can be found on this FAQ.
- Any Exotic with a gearscore lower than GS 500 can be upgraded.
- You need to own the Exotic you want to upgrade
- To upgrade a weapon, you need to have the right blueprint specific to it (Currently there is no blueprint available for Sweet Dream - the weapon cannot be upgraded to GS 500)
- You will need one exotic crafting component, as well as any other materials stated in the blueprint. These components can be obtained by deconstructing another Exotic. Deconstruction will yield 2 exotic components.
- The exotic will be upgraded to the same tier as the crafting station.
- When you upgrade the weapon, talents on the weapon will remain the same, but any new values will be scaled to the new gearscore.
What should I know about the Shepard system?
Once you respond to a Call for Back up, they can award you an Endorsement. Ten Endorsements unlocks an unique title. After answering the call, helping the agent will fill up the assistance gauge. When the gauge is full, they can then award an Endorsement. Once the title is unlocked, you can level your Shepard rank up by continuously aiding your fellow agents. More details can be found on this FAQ.
Other frequently asked questions
Please check out these FAQ links for more details!
- What are the Undiscovered Missions?
- What should I know about projects in The Division 2?
- What do I need to know about the Gear Score system in The Division 2?
- I completed some projects but the settlement didn't upgrade. Why and how can I upgrade it?
- What should I know about Raids?
- How does recalibration work?
- How does the Skill Mods system work?
- How can I have a chance to get signature ammunition?
- What should I know about Expeditions?
- How can I equip my signature weapon skin?
- Which missions are available in the Heroic difficulty mode?
- What should I know about the Clan feature in The Division 2?
- How can I access Classified Assignments?
- What are bounties?
- How can I customize my character?
- How can I go Rogue in the Dark Zone?
- What should I know about Apparel Events?
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Accessibility
Below is a description of accessibility features in The Division 2.
Aim assist
Aim assist is available in the game. To activate it, please follow these steps:
- Open the main menu, and select the settings tab
- Enter the Controls menu
- From there you can turn aim assist on or off
Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4.
Subtitles
The Division 2 has subtitles and they can be customized! To activate:
In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioning and highlights. Large font and colored subtitles are also available in the accessibility menu.
- Open the main menu of the game and select Settings.
- Enter the Language sub-menu.
- On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.
Menu narration
There is a menu narration option. Please note this is only available in English. To access:
- Open the main menu and select settings.
- Enter Accessibility sub-menu.
- Select "yes" under Enable Menu Narration
Text to Speech Chat / Speech to Text Chat
The Division 2 has text to speech or speech to text for chat. Please note that these features will not work in the clan channel. To enable this:
- Open the main menu select the Settings tab.
- Enter the Accessibility sub menu.
- Select Enable Text To Speech Chat or Enable Speech To Text Chat
Vibration feedback
Vibration feedback can be enabled for your controller. To enable this:
- Open the main menu and select settings.
- Enter Controls sub-menu.
- Make sure your controller is connected.
- Set "Gamepad Vibration" to on
Colorblind mode
The Division 2 has a colorblind mode. To activate this:
- Open the main menu select the Settings tab.
- Enter the Accessibility sub menu.
- Select Colorblind Mode and switch between the different options (Deuteranopia, Tritanopia, Protanopia) to enable a mode.
Changing the game's contrast
You can change the contrast for either the UI or the game.
UI
- Open the main menu select the Settings tab.
- Enter the Accessibility sub menu.
- Select the High Contrast UI option and set its value to Yes.
In-Game contrast
- Open the main menu select the Settings tab.
- Enter the Graphics sub menu.
- Select the Contrast option and tweak the value to match your needs
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Premium credits
For more information on premium credits, continue reading this post!
What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.
How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If the transaction appears but you did not receive your credits, please wait 24 hours for the balance to update. If you do not receive your credits after 24 hours, please create a support ticket with a screenshot of your transaction history.
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Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.
Editions
Standard
- The Division 2 (game)
Gold Edition
- The Division 2 (game)
- Year 1 pass
Ultimate edition
- The Division 2 (game)
- Year 1 pass
- Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)
Dark Zone Collector's Edition
- The Division 2 (Game)
- Battleworn secret service pack
- Capitol defender pack
- Ubicollectibles 30cm-high figurine of Heather Ward the Tom Clancy's The Division 2 Specialised Agent
- Book of lithographs
- Washington D.C. map
- Selected game soundtrack
- Premium collector's box
Phoenix Shield Collector's Edition
- The Division 2 (Game)
- Year 1 pass
- Ultimate edition content (Battleworn Secret Service Pack, First Responder Pack, Elite Agent Pack)
- Capitol defender pack
- Ubicollectibles high-end sixth scale Articulated Figurine
- Ubisoft Store Exclusive Steelbook with an iconic design
- Book of lithographs
- Washington D.C. map
- Selected game soundtrack
- Premium collector's box
Please check with your retailer before purchasing as content might vary depending on your region.
Year 1 pass content
- 7 day early access to episode narrative content
- Instant unlock of the Year 1 specializations
- Exclusive access to classified assignments
- Access to one additional Bounty per week and one extra Project per day for a Challenging mission (perk ends March 1st 2020)
- Access to exclusive rewards: the Agent Ward Outfit and the Scout emote
For more information on the year 1 pass, please check out this FAQ.
For more information on the ULCs, please click here. If you are missing content, please click here for our missing content post.
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Contents of ULCs
To find out what is included in various ULC packs, please keep reading.
First Responder Pack
- First Responder outfit
- First Responder weapon skin
The Capitol Defender Pack
- Hazmat 2.0 outfit
- Lullaby weapon
- Lullaby blueprint
The Battleworn Secret Service Pack
- Secret Service outfit
- Secret Service weapon skin
- Specialised quality emote
The Elite Agent Pack
- Ruthless weapon
- Ruthless weapon blueprint
- Additional stash space
- Special skill effect
To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.
- To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
- To find your weapon skins, head to Inventory > Weapons > Mod > Skin
- To find your blueprints, visit the crafting station at the Base of Operations.
- To find skins for your turret, ballistic shield, drone, seeker mine and firefly, go to your Inventory and navigate to Skills > Skill name > Mod > FX. Please note that you will have to unlock the skills to gain access to these menus.
If you are missing content, please click here for our missing content post.
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Missing Content
If you've redeemed bonus content and cannot find your content in game, please try the following steps:
1. Make sure that you have redeemed your code in the correct place. To do this:
- Log in to your PSN account or create a new one.
- Select PlayStation Store icon on the Home Screen.
- On the PlayStation Store, select Redeem Codes at the bottom of the menu.
- Enter the code.
- Once the code has been entered correctly, select Continue in the dialog box.
2. If the items are missing in game, please check if they need to be downloaded and installed manually. To check this on PS4:
- Highlight The Division 2 and then press down on the controller.
- This will bring you to the game page. On the left, select Playstation Store
- The window on the right will show you your add-ons. Select Your Add-Ons and press X to see a complete list.
- Check if the content you are looking for appears here and is marked as installed.
3. Power cycle your PS4
- Turn off the PS4.
- Disconnect the power cable.
- Wait 1 minute.
- Reconnect the power cable and restart the console.
4. Restore licences
This ensures that any content on your console matches your account's privileges.
- On the PlayStation Dashboard, select Settings
- Select Playstation Network/Account Management
- Choose the option to Restore Licenses
- Select Restore
4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass. Click here for information on ULCs.
If the items are still missing, please create a ticket with the following information:
- What edition did you purchase?
- Which pack or bonus content did you redeem?
- What content exactly is missing?
- Proof of purchase.
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Accounts and other content issues
How do I link my PSN account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.
I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this FAQ!
I do not have access to my email account
If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.
If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.
Do I need PS Plus to play The Division 2?
To enjoy multiplayer, you will need PS Plus.
Can I share content on PS4?
Bonus content is not eligible for content sharing and is only available on the specific account on which it has been activated.
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List of error codes in The Division 2
Below is a list of error codes that you may encounter in The Division 2.
DELTA01
Your connection has failed to connect to the game server. Please try the troubleshooting listed here.
DELTA02, DELTA03, DELTA04, DELTA05
Your connection to the server has been lost. Please try the troubleshooting listed here.
DELTA06
Your connection to the servers timed out. Please try the troubleshooting listed here.
BRAVO07
This error code occurs if you have been signed out of the Playstation Network while playing. If this happens frequently, please check out Sony support.
MIKE01
This means your connection failed to connect to the game server. Please check the status page to see if there is a maintenance, degradation or outage. If there is no maintenance, degradation or outage occurring, please try the troubleshooting listed here.
ECHO-01
Please try logging out of the game, waiting 15 minutes and then trying again. You should now be able to play normally.
OSCAR-03
A workaround for this error is to download the patch on another Internet connection. A fix is being worked on, in the meantime.
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Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.
1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
This will power cycle your modem or router.
- Shut down all computers/consoles connected to your modem and/or router.
- Power down and unplug the modem and/or router.
- Wait 60 seconds.
- Plug in and turn on the modem and/or router
2. Rebuild your PS4's database
- Turn off the PS4.
- Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
- Connect the DualShock controller with a USB cable.
- Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
- Select option "5. Rebuild Database" and press X.
- "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
- Allow the database to rebuild. Afterwards the console will return to the sign-in screen.
3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.
4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for The Division 2 are:
TCP: 13000, 27015, 51000, 55000, 55002
UDP: 22000-22032
5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.
6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.
If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include your ticket number.