1. #11
    ubi--unicorn's Avatar Ubisoft Support Staff
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    List of error codes in The Division 2

    Below is a list of error codes that you may encounter in The Division 2

    DELTA01
    Your connection has failed to connect to the game server. Please try the connection troubleshooting listed here.

    DELTA02, DELTA03, DELTA04, DELTA05
    Your connection to the server has been lost. Please try the connection troubleshooting listed here.

    DELTA06
    Your connection to the servers timed out. Please try the connection troubleshooting listed here.

    BRAVO01, BRAVO03
    These errors mean that Uplay is offline. Please make sure that Uplay is not in offline mode. If that does not help, please try the connection troubleshooting listed here.

    BRAVO08
    Your connection to the server has been lost because of a network issue. Please try the connection troubleshooting listed here.

    CHARLIE01, CHARLIE02
    These errors mean the game has been launched while EasyAntiCheat is not active. Please refer to EasyAntiCheat's official website for more details and troubleshooting.

    MIKE01
    This means your connection failed to connect to the game server. Please check the status page to see if there is a maintenance, degradation or outage. If there is no maintenance, degradation or outage occurring, please try the troubleshooting listed here.

    ECHO-01
    Please try logging out of the game, waiting 15 minutes and then trying again. You should now be able to play normally.

    OSCAR-03
    A workaround for this error is to download the patch on another Internet connection. A fix is being worked on, in the meantime.

    All other OSCAR errors
    This can occur if you are trying to play the game with a proxy or a firewall. Please either disable the offending program or give permissions to the firewall.

    Need further assistance? Please click here for information on creating a forum post.

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  2. #12
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Connection troubleshooting
    If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Make sure there are no software conflicts
    A common cause of lag, disconnections or other connection issues is software conflicts.
    • Make sure that your proxy settings are setup correctly.
    • Update any personal firewall software.
    • Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
    • If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both The Division 2 and Uplay
    • Disable all background applications before running the game.

    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
    The ports that are needed for The Division 2 are:
    TCP: 13000, 27015, 51000, 55000, 55002
    UDP: 22000-22032

    5. Reset your host file
    Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

    6. Flush your DNS.
    Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number.

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  3. #13
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Troubleshooting for crashes
    If you are experiencing crashes on The Division 2, please try the following steps:

    1. Verify files
    A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
    Uplay
    • In Uplay, click on Games tab at the top of the window
    • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
    • Click on this arrow to make a drop-down menu appear, then click on Verify files
    Epic
    • Navigate to The Division 2 in your library
    • Click verify
    • After verification, the launch option will appear


    2. Run Uplay with administrator rights
    To do this:
    • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.
    For more information on running programs as administrator, click here.

    3. Disable background applications
    A software conflict may be causing this issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.
    Try the game again, and see if this helped.

    4. Check for Windows Updates.
    If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

    5. Uninstall and reinstall Uplay
    It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

    6. Make sure your drivers are updated
    Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

    7. Clear your temporary files.
    • Go to the Start menu on your Desktop.
    • Press the Windows key and the letter R at the same time.
    • Type in %TEMP% and press Enter.
    • Select All (Edit > Select All or Ctrl+A).
    • Click the Delete key.
    Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

    8. Reinstall supporting software
    Instructions on performing this step can be found here.

    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.

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  4. #14
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Performance issues
    If you are experiencing performance issues, please try the troubleshooting steps below.

    1. Check that you meet the system requirements
    System requirements for The Division 2 can be found here.

    2. Take advantage of the Benchmark tool
    To access the tool, please follow these steps:
    • Start the game and access the settings by clicking on the cogwheel in the top menu.
    • Navigate to the Benchmark tab. If you've never run a benchmark before, the previous result will be empty.
    • Click on Run Benchmark.After a loading screen, the game will run through the predefined benchmark and measure your system's performance.
    • Once the benchmark is completed, the final results will be displayed.
    • Choosing the Open Results option will open Windows Explorer where the CSV and the screenshot of your results are stored.
    If you would like to retrieve them in the future, here is the directory: C:\Users\[username]\Documents\The Division 2\Benchmarks. This should let you fine tune the game's settings to get the most out of your system.

    3. Change graphical settings
    Lowering or turning off certain options may improve your improvements. These can be found in Settings > Graphics. Here is a list of settings that may impact the performance of your game:
    • Enable Reduced Latency.
    • Custom FPS limit
    • Resolution scale
    • High Resolution Sky Textures
    • Anisotropic Filtering
    • Particle Detail
    • Object Detail
    • Volumetric Fog
    • Ambient Occlusion


    4. Run the game as an administrator
    • Right-click the desktop icon of the application (or the executable file) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.

    5. Make sure your video card drivers are updated
    You can download the newest driver from the manufacturer's website (AMD, NVDIA). You may also want to perform a clean installation of your drivers (AMD, NVIDIA ).

    6. Verify your files
    Verifying files will check the installation of your game for corrupted files. To do this, please click on the link for your launcher (Uplay, Epic)

    7. Disable background applications
    Disabling background applications will ensure there is no software conflict causing your performance issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.


    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.

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  5. #15
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Other common issues
    A list of other common issues can be found below.

    Known issues
    A list of known issues can be found here.

    I'm experiencing audio issues!
    Please follow the steps in this post by UbiSailorScout!

    After killing the Hunters, I have all of the masks, but am stuck at 7/8 Ivory Keys
    If you are experiencing this issue, please create a forum post with the following questions answered:
    • Were you playing in co-op at the time?
    • Were you playing with their primary or another character?
    • Was it your first attempt?
    • Did you get disconnected during the fight?
    • Did you die during the encounter with the Hunter?
    • Was any Hunter killed in another player's session?
    • Can you provide a video of the issue (when you try to summon the hunter until you kill him and do not receive the key)?


    During the sequence "Protect the Noa infrastructure", an indicator is located outside of the mission area.
    We're aware of an issue where an incorrect indicator is displayed while you are realigning satellites during the Protect the Noa infrastructure sequence of the Space Administration HQ mission. As a workaround, look for the laptop located to the right of the mission exit.

    I cannot progress further in a mission or complete an objective
    Below are some tips that we recommend if you are unable to progress in a mission.
    Upgrading settlements
    Completing projects aren't all that is needed to upgrade settlements. More details here.
    Missions and objectives
    If you are having issues with a mission or an objective because it is not displayed or cannot be achieved, we recommend grouping with another agent. Please note that hosting the session may still prevent you from moving past the block, so please join someone's session.

    The Castle Settlement is greyed out
    The castle settlement is different from other settlements, as it cannot be upgraded. You will need to find Agent Kelso to progress. Before Speaking to Agent Kelso, ensure you have cleared American History Museum and the Air & Space Museum main missions.

    I'm getting an EasyAntiCheat error
    If you are receiving an EasyAntiCheat related error, please try the following steps:
    If you are still experiencing this issue, please check EasyAntiCheat's website.

    Need further assistance? Please click here for information on creating a forum post.

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  6. #16
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
      • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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  7. #17
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


    Ticketing system
    If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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