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  1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

    Hello, and welcome to The Division 2 PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Basic gameplay questions
    Accessibility
    System requirements and supported peripherals
    Reports and bans

    Accounts, in-game purchases and other extra content
    Premium credits
    Contents of editions and the year 1 pass
    Contents of ULCs
    Missing content
    Account issues

    Troubleshooting
    List of error codes in The Division 2
    Connection troubleshooting
    Troubleshooting for crashes (on launch, in game, etc.)
    Performance issues
    Other common issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Basic gameplay questions

    In this post you will find frequently asked questions about gameplay in The Division 2.

    How does crafting work?
    To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

    What should I know about loadouts
    Loadouts allow you to save up to six different combinations of gear, skills and talents. If you are having troubles switching loadouts, please make sure you are not in combat. More information on saving, equipping, and modifying loadouts can be found on this FAQ.

    What information should I know about Specializations
    Specializations are available once you reach level 30. You also need to complete all three Stronghold missions: Roosevelt Island, District Union Arena, and Capitol Building. You can choose between four specializations, with their own signature weapon and a signature weapon slot added to your loadout. For more details on the different specializations and how to activate these, please take a look at this FAQ!

    What should I know about modding weapons/gears?
    You can mod your equipment to further specialize behavior or stats. Weapons can be modded to include attachments such as magazines and muzzles. Each weapon mod has it's own drawback though! You may use a weapon mod on as many items as you want, as long as it works for that weapon. Gear mods drop like normal loot, follow the same quality rules, and can be attached to gear with empty gear slots. However these do not have a drawback, but they can only be equipped to one piece of gear at a time. More details and in-depth steps on applying mods can be found here.

    How can I upgrade Exotics?
    Exotics can be upgraded at the crafting station in the base of operations. Once you have recruited Inaya, she will stand next to the crafting station and offer blueprints for sale for any Exotic that is in your inventory or stash. If you would like to upgrade a specific weapon, please note the following:
    • Any Exotic with a gearscore lower than GS 500 can be upgraded.
    • You need to own the Exotic you want to upgrade
    • To upgrade a weapon, you need to have the right blueprint specific to it (Currently there is no blueprint available for Sweet Dream - the weapon cannot be upgraded to GS 500)
    • You will need one exotic crafting component, as well as any other materials stated in the blueprint. These components can be obtained by deconstructing another Exotic. Deconstruction will yield 2 exotic components.
    • The exotic will be upgraded to the same tier as the crafting station.
    • When you upgrade the weapon, talents on the weapon will remain the same, but any new values will be scaled to the new gearscore.
    More information on upgrading exotics can be found on this FAQ.

    What should I know about the Shepard system?
    Once you respond to a Call for Back up, they can award you an Endorsement. Ten Endorsements unlocks an unique title. After answering the call, helping the agent will fill up the assistance gauge. When the gauge is full, they can then award an Endorsement. Once the title is unlocked, you can level your Shepard rank up by continuously aiding your fellow agents. More details can be found on this FAQ.

    Other frequently asked questions
    Please check out these FAQ links for more details!

    Need further assistance? Please click here for information on creating a forum post.

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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Accessibility

    Below is a description of accessibility features in The Division 2.

    Aim assist
    Aim assist is available in the game. To activate it, please follow these steps:
    • Open the main menu, and select the settings tab
    • Enter the Controls menu
    • From there you can turn aim assist on or off

    Difficulty levels
    The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4

    Subtitles
    The Division 2 has subtitles and they can be customized! To activate:
    • Open the main menu of the game and select Settings.
    • Enter the Language sub-menu.
    • On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.
    In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioning and highlights. Large font and colored subtitles are also available in the accessibility menu.

    Menu narration
    There is a menu narration option. Please note this is only available in English. To access:
    • Open the main menu and select settings.
    • Enter Accessibility sub-menu.
    • Select "yes" under Enable Menu Narration

    Text to Speech Chat / Speech to Text Chat
    The Division 2 has text to speech or speech to text for chat. Please note that these features will not work in the clan channel. To enable this:
    • Open the main menu select the Settings tab.
    • Enter the Accessibility sub menu.
    • Select Enable Text To Speech Chat or Enable Speech To Text Chat

    Vibration feedback
    Vibration feedback can be enabled for your controller. To enable this:
    • Open the main menu and select settings.
    • Enter Controls sub-menu.
    • Make sure your controller is connected.
    • Set "Gamepad Vibration" to on

    Colorblind mode
    The Division 2 has a colorblind mode. To activate this:
    • Open the main menu select the Settings tab.
    • Enter the Accessibility sub menu.
    • Select Colorblind Mode and switch between the different options (Deuteranopia, Tritanopia, Protanopia) to enable a mode.

    Changing the game's contrast
    You can change the contrast for either the UI or the game.
    UI
    • Open the main menu select the Settings tab.
    • Enter the Accessibility sub menu.
    • Select the High Contrast UI option and set its value to Yes.

    In-Game contrast
    • Open the main menu select the Settings tab.
    • Enter the Graphics sub menu.
    • Select the Contrast option and tweak the value to match your needs


    Need further assistance? Please click here for information on creating a forum post.

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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    System requirements and supported peripherals

    Minimum requirements - 1080p (30 FPS):

    OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
    Processor: AMD FX 6350, Intel i5-2500K (SSE 4.2 and AVX support required)
    Video: AMD R9 280X or NVIDIA GeForce GTX 780 (3GB VRAM with Shader Model 5.0 or better)
    Memory: 8GB RAM
    DirectX: DirectX 11 or DirectX 12
    Hard Drive: Up to 50 GB.
    Internet: A permanent internet connection is required in order to download and play the game
    Multiplayer: Broadband connection with 512 kps upstream

    Recommended requirements - 1080p (60 FPS):

    OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
    Processor: AMD Ryzen 5 1500X, Intel Core i7-4790 (SSE 4.2 and AVX support required)
    Video: AMD RX 480 or NVIDIA GeForce GTX 970 (4GB VRAM with Shader Model 6.0 or better)
    Memory: 8GB RAM
    DirectX: DirectX 12
    Hard Drive: Up to 50 GB.
    Internet: A permanent internet connection is required in order to download and play the game
    Multiplayer: Broadband connection with 512 kps upstream

    High 1440p Configuration (60 FPS):

    OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
    Processor: AMD Ryzen 7 1700X or Intel Core i7-6700K (SSE 4.2 and AVX support required)
    Video: AMD RX Vega 56 or NVIDIA GeForce GTX 1070 (8GB VRAM with Shader Model 6.0 or better)
    Memory: 16GB RAM
    DirectX: DirectX 12
    Hard Drive: Up to 50 GB.
    Internet: A permanent internet connection is required in order to download and play the game
    Multiplayer: Broadband connection with 512 kps upstream

    Elite 4K Configuration (60 FPS):

    OS: Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only)
    Processor: AMD Ryzen 7 2700X, Intel Core i7-8700K (SSE 4.2 and AVX support required)
    Video: AMD Radeon VII (11GB VRAM) or NVIDIA GeForce RTX 2080 TI (11GB VRAM with Shader Model 6.0 or better)
    Memory: 16GB RAM
    DirectX: DirectX 12
    Hard Drive: Up to 50 GB.
    Internet: A permanent internet connection is required in order to download and play the game
    Multiplayer: Broadband connection with 512 kps upstream

    More details on system requirements can be found here.

    Supported peripherals
    • Mouse and keyboard
    • Xbox One Controller
    • Dualshock 4 Controller
    Please note, other controllers may work, but are not officially supported.

    Need further assistance? Please click here for information on creating a forum post.

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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Reports and bans
    Information on reports and bans in The Division 2 can be found on this post.

    Code of Conduct
    The code of conduct can be found by following this link.

    Ban information
    You may be banned for breaking the code of conduct or the Ubisoft terms of service. This includes cheating and behaviours that could harm the intended player experience. This includes:
    • Cheats or Hacking
    • Aimbots and triggerbots
    • Attempts to modify client, saves or EasyAntiCheat software
    • Trainers
    • Data Mining
    • Stream manipulation
    • Threats
    • Harassment
    • Advertising
    • Scamming
    If you have been banned, you may appeal by creating a support ticket. More information on bans and cheating can be found on this FAQ.

    Reporting players
    You can report a suspected cheater or a toxic player in one of three ways:
    • Using the chat command: /report playername.
    • Approaching a player and using the View Player option in order to access the reporting feature.
    • Accessing the Social menu and reporting them through the Group Management section.
    More information on reporting players can be found here.

    Please do not put names of players you want to report on the forums. This is against the forum rules.
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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Premium credits
    For more information on premium credits, continue reading this post!

    What are premium credits and how can I use them?
    Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

    How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
    You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history (Uplay, Epic). If the transaction appears but you did not receive your credits, please wait 24 hours for the balance to update. If you do not receive your credits after 24 hours, please create a support ticket with a screenshot of your transaction history.

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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contents of editions and the year 1 pass
    Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

    Editions
    Standard
    • The Division 2 (game)

    Gold Edition
    • The Division 2 (game)
    • Year 1 pass

    Ultimate edition

    Dark Zone Collector's Edition
    • The Division 2 (Game)
    • Battleworn secret service pack
    • Capitol defender pack
    • Ubicollectibles 30cm-high figurine of Heather Ward the Tom Clancy's The Division 2 Specialised Agent
    • Book of lithographs
    • Washington D.C. map
    • Selected game soundtrack
    • Premium collector's box

    Phoenix Shield Collector's Edition

    Please check with your retailer before purchasing as content might vary depending on your region.

    Year 1 pass content
    • 7 day early access to episode narrative content
    • Instant unlock of the Year 1 specializations
    • Exclusive access to classified assignments
    • Access to one additional Bounty per week and one extra Project per day for a Challenging mission (perk ends March 1st 2020)
    • Access to exclusive rewards: the Agent Ward Outfit and the Scout emote

    For more information on the year 1 pass, please check out this FAQ.

    For more information on the ULCs, please click here. If you are missing content, please click here for our missing content post.

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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contents of ULCs
    To find out what is included in various ULC packs, please keep reading.

    First Responder Pack
    • First Responder outfit
    • First Responder weapon skin

    The Capitol Defender Pack
    • Hazmat 2.0 outfit
    • Lullaby weapon
    • Lullaby blueprint

    The Battleworn Secret Service Pack
    • Secret Service outfit
    • Secret Service weapon skin
    • Specialised quality emote

    The Elite Agent Pack
    • Ruthless weapon
    • Ruthless weapon blueprint
    • Additional stash space
    • Special skill effect

    To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.
    • To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
    • To find your weapon skins, head to Inventory > Weapons > Mod > Skin
    • To find your blueprints, visit the crafting station at the Base of Operations.
    • To find skins for your turret, ballistic shield, drone, seeker mine and firefly, go to your Inventory and navigate to Skills > Skill name > Mod > FX. Please note that you will have to unlock the skills to gain access to these menus.

    If you are missing content, please click here for our missing content post.

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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Missing content
    If you've redeemed bonus content and cannot find your content in game, please try the following steps:

    1. Make sure that you have redeemed your code in the correct place. You can find steps for this depending on the launcher here.

    2. If the items are missing in game, please check if they need to be downloaded and installed manually. To do this on Uplay PC:
    • Launch Uplay PC
    • In the menu on the top, click on Game
    • Find your game and click on its tile
    • Scroll down on this new page to find the Owned DLC section

    3. Verify files (Epic, Uplay).

    4. Double check that the items are available to you in game. Click here for more information on the content included in various editions and year 1 pass. Click here for information on ULCs.

    5. Make sure that you have purchased the content on the same launcher that you have the game on. Content purchased on the Epic Launcher is not compatible with games purchased on Uplay, and Uplay content is not compatible with games purchased on the Epic Launcher.

    If the items are still missing, please create a ticket with the following information:
    • What edition did you purchase?
    • Which pack or bonus content did you redeem?
    • What content exactly is missing?
    • Proof of purchase.

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  10. #10
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Account issues
    If you are having issues with your account, please keep reading.

    I am having trouble linking my Epic Games and Ubisoft accounts
    Please try the following troubleshooting for this issue:
    • Cancel the linking attempt in the Epic Games Launcher.
    • Try these browser troubleshooting steps
    • Disable any browser extensions that may interfere with the process, such as ad blockers.
    • Try completing the process in incognito mode
    • Make sure the country on your account matches the country on your Epic account.

    If I purchase The Division 2 on the Epic Games Store, will I be able to play with my Uplay friends?
    Yes, you will be able to invite other players from your friends list in-game.

    I can't access my account!
    I'm getting a message that says "A Ubisoft Service is Currently Unavailable"
    Please check this post for more details on this issue.

    I forgot my password!
    For information on changing your Ubisoft Password, please check out this FAQ!

    I do not have access to my email account
    If you do not have access to your email, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

    I do not have access to my two-step verification.
    If you have access to your recovery codes, you can use them following these steps. If you do not have access to your recovery codes, please reach out to us either at account support or on social media (Facebook, Twitter) in a private message.

    If you still need help with your account, please reach out to us at account support or on social media (Facebook, Twitter). If messaging our social media support, please do so in a private message.

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