1. #1

    Rayman 3 won't launch

    Hello, as in the title, I'm having issues with launching Rayman 3. It finishes installing, then when I try to open the game, it freezes at downloading Direct Play and nothing happens. Tried to run Rayman.exe as an administrator and it worked but there is texture bug in the game. Anyone had similar issue and knows how to solve the problem?
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  2. #2
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
    Posts
    2,299
    Hi LadyVinci, welcome! Our Support team can look into this for you and try to get you up and running. You can reach Support in several ways:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  3. #3
    Originally Posted by LadyVinci Go to original post
    Hello, as in the title, I'm having issues with launching Rayman 3. It finishes installing, then when I try to open the game, it freezes at downloading Direct Play and nothing happens. Tried to run Rayman.exe as an administrator and it worked but there is texture bug in the game. Anyone had similar issue and knows how to solve the problem?
    I don't know if it works because I havnt even been able to find a way to get the game to open but I saw a vidio on YouTube called how to get rayman 3 to run on windows 7 7.1 8 and 10
    The solution the vidio proposed was to change a number of the file in a driver
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  4. #4
    Hi @Will3564665,

    I am having similar issues and not getting any real help from the forums about or support. Can you maybe share a link to the YouTube video? Thanks
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  5. #5
    Ubi-SpaceCats's Avatar Ubisoft Support Staff
    Join Date
    Apr 2021
    Posts
    9
    Hey SumaraiJack, sorry to hear this. Do you have a case number you can share with me, so I can look into this further?
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  6. #6

    Won't launch after selecting save file

    Game boots up, but when selecting new game file - nothing happens. Any solution to this?

    Here is my system:

    Operating System: Windows 11 Pro 64-bit (10.0, Build 22000)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUS
    System Model: System Product Name
    Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
    Memory: 16384MB RAM
    Card name: AMD Radeon RX 5600 XT
    Available OS Memory: 16272MB RAM
    Page File: 15310MB used, 19394MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.2.2
    DxDiag Version: 10.00.22000.0001 64bit Unicode
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  7. #7
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,500
    Hey Six9.Bo0gie,

    Sorry to hear that after booting up the game nothing happens when you click new game file. Thank you for providing your device specification also, this helps us further understanding what may be causing this issue by ruling out a device that doesn't meet the games minimum requirements.

    When selecting a new game file are you clicking or pressing enter on your keyboard?

    Can I also check that you are running the game with administrative rights to enable the game permission to save?

    If you have further trouble would it be at all possible to share with us a video using a link from a 3rd party video sharing website? With this we can see exactly what you see.

    Many thanks,
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