Missing cash | Forums

[Possible295]

Just logged in and seem I'm missing 1300 Cartman cash. I definitely didn't spend it so any information on how to reclaim it would be great. Sent a support request and have a screenshot from about 4 days ago with the amount on screen so would be happy to discuss details is DM'd

[Possible295]

Case Reference # 09451234

[Ubi-Toller]

Hi there!
Until the case is closed, I'm afraid this ball is still in Support's court before I can touch it. Have they responded to your ticket at all?

[Possible295]

Nope I've heard nothing back from them beside the auto response and it's just over a week until the next battle pass which I need the cash for. thanks for messaging though hope this gets sorted soon

[Possible295]

4 days and still no reply feeling like I might as well invest my time on another game. The closer the battle pass reset gets I found the less effort I'm able to muster to keep on top of things as I'm spending more time checking my email hoping for the reply

[Possible295]

CASE NUMBER 09451234
CREATED AUGUST 05, 2019 3:23 PM
UPDATED AUGUST 25, 2019 7:02 AM
STATUS IN PROGRESS We are working on your case

The issue was first flagged nearly 3 weeks ago and I'm still waiting for it to be resolved. I've sent a reminder message again today. I was contracted with some basic troubleshooting advice on the 13th but I replied on the same day stating I'd done the suggested steps and also provided the additional information requested. What is taking so long?

[Ubi-Toller]

Hello there!

I have been in touch with CS and they are sorry for the delay. Right now they are dealing with an above-average amount of tickets, but they are working their way through them as quickly as they can!

[Possible295]

Thanks for the update