Twitch Drops | Forums

[GostEx71]

I do not get all the boxes!
For example, in 6 hours of yesterday’s stream, I got only 1

[Ubi-Swaggins]

Hey GostEx71,

I am sorry to hear that you have not received all of your Boxes.

Can you create a ticket on our website so that this can be fully investigated for you?

[GostEx71]

I created the topic yesterday via your link, but after a day they did not help me.
Previously, they helped me here on this forum, I did not create any topics

[Ubi-Swaggins]

Hey GostEx71,

It can take up to 48 hours for a first response, but this can increase in busy periods.

I can see the ticket is on our systems, as soon as an agent is available, they will look into it further for you.

[GostEx71]

Nobody wrote to me, the problem is not solved

[Ubi-Swaggins]

Hey GostEx71,

I can appreciate that you are awaiting a response, but we cannot fast track your ticket to be investigated.

I am sorry for the delay in our team getting to you, but as soon as they are able to do so, they will get back to you.

Thank you for your patience.