1. #1

    Epic "PI-UBI-01" error code

    Anyone know how to fix this. Ive tried multiple ways to try and get it to run and tried with 3 different web browsers also and non of the things Ive done worked
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Nov 2017
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    Hello ItsNotJon670,

    Sorry to hear that. If the error you are encountering is Epic Store related, I would contact Epic Support directly to resolve this
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  3. #3

    Epic Store

    Ive done that and theyve told me to contact you guys for help as its an ubisoft problem
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  4. #4

    Pi.ubi.01

    i am facing the same issues can someone done fix it and how thank to share it
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  5. #5
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    I'm sorry to see you are both experiencing this.

    At what point are you both getting this error? (Is it after installation, before, upon launch, after launch, during linking?)
    Could you both set up cases on our support site and upload screenshots showing the error in question, and your Epic Library.

    Once you have done this, can you please let us know your case number so we can look deeper into this.
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  6. #6

    Same problem here...

    Error PI-UBI-01 when trying to sync accounts, whats going on please? I dont use VPN or anything like that...
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  7. #7
    Originally Posted by Ubi-Mark. Go to original post
    Hello ItsNotJon670,

    Sorry to hear that. If the error you are encountering is Epic Store related, I would contact Epic Support directly to resolve this
    This pushing problem to another one strategy is completely ridiculous and 100% unprofessional, amateurs do that, dont act like that never again, just a tip.
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  8. #8
    I have the same problem. Error PI-UBI-01 when linking accounts, before installation and before launching the game.
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  9. #9
    Ubi-Swaggins's Avatar Ubisoft Support Staff
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    Nov 2017
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    5,266
    Hey folks,

    If you are getting this particular error, it is related to the country on your account not matching the account you got the game on.

    I would advise checking your country set on both Epic and Uplay are matched, if they are not, please contact our support team via our website and change the country to match your Epic account.
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  10. #10
    Still getting the same error. I verified that both my uplay and epic accounts are set to the same country.
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