1. #121

    Same error +

    I read what others said about this error and I think it may be my ping's fault, for some reason its over 200 instead of 30-50, I'm not using vpn.
    don't know why my ping goes up but it seems suspicious... lol
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  2. #122
    guys i had mine fixed! i had to use vpn to do it. i dont live in the US, but noth of my accounts (ubisoft and epic) are set to the US, so i had to use vpn and set it to the US, then try it again. make sure to set both accounts on the same country and if u already live there, there wont be a problem, but if u dont, u have to use vpn, THANKS!
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  3. #123
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,157
    Hello everyone,

    I am sorry to hear that this error code persists for some of you, but very glad to hear that several workarounds - such as that provided by Tsimdschdern - have allowed you to link your games to your Ubisoft Account! Here is that workaround again, for ease of access:

    Originally Posted by Tsimdschdern
    -Closed Epic Games Launcher
    -Delete webcache in C:\Users\Account\AppData\Local\EpicGamesLauncher\S aved
    -Opened Ubisoft play website and Login
    -Opened Epic Games Site and Login
    -Started Epic Games Launcher new
    Please continue to test this workaround, as well as ensure that the country listed on both your Epic and Ubisoft Accounts match, as well as your physical location. They will all need to be the same.

    We are able to assist with updating the country listed on your Ubisoft Account if it is incorrect, however, Epic Games will need to provide support to you to make any changes to your Epic Account.

    If you need our assistance, please reach out to us in any of the following ways for one-on-one assistance in private:

    - Support Case

    - Live Chat

    - Twitter PM

    If your countries on both accounts and your physical location all match, and you continue to experience issues, please provide us with images of the following when contacting us privately through one of the above means:

    - The game in your Epic Games library

    - The country setting on your Epic Account

    I had a look into all support cases mentioned since our last reply here, but as all are closed as resolved, I will assume that the issue is solved for those players from this thread. Thank you all for your cooperation and understanding. Please stay safe!
     1 people found this helpful
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  4. #124
    Bro can you help me please i bought rainbow sig seige at my friend house (in the same country) and when i got back home i cant link my game sometimes it says (PI-UBI-01: 102008) sometimes it says (There was an error logging in, please try again) can you help me? Thx.
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  5. #125
    Ubi-Swaggins's Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    5,076
    Hey JustSkillss,

    Sorry to hear about your issue with activating your game.

    Does your friend use a VPN? If they were, you would need to change your country settings on your Ubisoft Account and on the Epic side to match whatever country your friend had set their VPN to.
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  6. #126
    Add me to discord and we will talk JustSkillszz#3334
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  7. #127
    i bought the game at my friend house no he didn't have vpn and if you can change my account country to Kosovo maybe that will work thx
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  8. #128
    Ubi-Swaggins's Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    5,076
    Thanks for getting back to us.

    If you need your account details changing, try reaching out to our Live-Chat support team, they should be able to assist with this.
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