Issue downloading on Xbox One DLC purchased on Xbox 360... | Forums

[BeastlyBeasty]

Hi JTrain,

I'm glad you've got a resolution you are happy with. My worry is that if this happens again how much DLC could go missing? If Ubisoft tell us that XB360 content will not work on a XBOne going forward then I can just purchase the XBOne content and try to get a refund for the current packs that are not working. But I would be worried the existing library might start disappearing.

Ubisoft Support don't seem to understand what the actual issue is which is perfectly understandable considering the niche functionality of having XB360 purchases also available on a XBOne and the fact that the last time there was an issue was back in 2014.

It is quite easy to reproduce from an account. You just buy any of the missing DLC listed above on a XB360 and then you can see it is no longer downloadable on the XBOne. Any of the tracks not listed above should behave and be playable on both the XB360 and the XBOne.

Fingers crossed someone can rectify this soon. I am waiting to purchase the Gary Moore pack (and others)!! :-)

All the best
Robert.

[Femacejo]

Hi JTrain,

I'm glad you've got a resolution you are happy with. My worry is that if this happens again how much DLC could go missing? If Ubisoft tell us that XB360 content will not work on a XBOne going forward then I can just purchase the XBOne content and try to get a refund for the current packs that are not working. But I would be worried the existing library might start disappearing.

Ubisoft Support don't seem to understand what the actual issue is which is perfectly understandable considering the niche functionality of having XB360 purchases also available on a XBOne and the fact that the last time there was an issue was back in 2014.

It is quite easy to reproduce from an account. You just buy any of the missing DLC listed above on a XB360 and then you can see it is no longer downloadable on the XBOne. Any of the tracks not listed above should behave and be playable on both the XB360 and the XBOne.

Fingers crossed someone can rectify this soon. I am waiting to purchase the Gary Moore pack (and others)!! :-)

All the best
Robert.

You are so correct.

I, like you, purchased all of my DLCs for the XBox 360 knowing full well that they would be upwards compatible with XBoxOne.

If they started removing this upward compatibility and the 360 purchases were no longer compatible/visible on the XBOne, I and would not re-purchase any of the DLCs for the XBOne and I would pretty much stop playing this game.

As it is, I have to keep the original RS game and my original XBox nearby if I want to play any of the songs that were not transferable to the RS2014.

This issue has been going on for months and there is no word if any progress is being made (it is as if no one is really looking into this issue).

The reality is that this problem only affects a few folks and this is not a mission critical issue to the RS team.

Squeaky wheel gets the grease . . . . seems the RS support team has put on their noise-cancelling headphones and is playing Fornite

[Gizmo94pl]

I will understand if new DLC stop being backward compatible, but if the DLC that once worked will be no longer playable it's really greedy move. This issue literally draw me back from buying new DLC.

[Jtrain039]

I’m in full agreement with y’all. I guess I didn’t understand the magnitude of the problems at hand here. I haven’t played in a few months over the summer, so this is a new problem for me. I have 100+ dlc songs that I’ve bought using the 360 store for the same reason, because we were told it would work on both. Ubisoft needs to speak up on this.

[Lord-Flatus]

I bought Eve 6 "Inside Out", an older song, on XBox 360 the other day and it came over to my XBox One just fine, like normal. Perhaps the RS guys forgot how to submit DLC to Microsoft for the 360 so that it has forward rights to the XBox One?

[Lord-Flatus]

Bueller?

Did the guy that used to prep the XBox360 content leave the company or get promoted and forget to pass the secret-sauce about how to list 360 content for entitlement to XBox One? Asking for a friend.

[VirtualWero]

Bueller?

Did the guy that used to prep the XBox360 content leave the company or get promoted and forget to pass the secret-sauce about how to list 360 content for entitlement to XBox One? Asking for a friend.

This is what I'm thinking also...:P

[Lord-Flatus]

This thread was started 2 months ago today.

Any status update from Rocksmith on what's happening here? Thanks.

[VirtualWero]

Another week, another song added to the list...

Affected packs so far :
The Pretty Reckless Song Pack
Indie Rock Song Pack
Manic Street Preachers Song Pack
Advanced Exercises Volume 01 Pack
Wrestling Theme Song Pack
Gary Moore Song Pack
Bloodhound Gang Song Pack
Women Who Rock Song Pack II
Easy Exercises Volume 02 Pack
Kaleo Song Pack
Social Stars Song Pack
Dragon Force - Highway To Oblivion

And DLC that worked at one time but no longer is available in game (even if already downloaded and installed on the Xbox One) :
Jane's Addiction Song Pack
Papa Roach Song Pack

[PentatonicBluz]

Having same problem with dlc songs purchased on Xbox 360. Any news from Ubi about when they're going to get this fixed?