Issue downloading on Xbox One DLC purchased on Xbox 360... | Forums

[UbiGabrinth]

Hello everyone! I'd really like to get this looked into further, and that will take specific information on the gamer tag and songs on your account that are having this problem. Please send me a PM with that information, and I'll pass it onto the team.

[Rev Null]

Glad to see you are back on the case.

Info sent as requested.

[BeastlyBeasty]

Hi UbiGabrinth,

Thanks for looking into this - PM sent with the info.
Let me know if you need me to test anything further.

Interestingly, the last PM I send was to Dan Amrich regarding the previous DLC issue.

Thanks
Robert

[UbiGabrinth]

It would be great if I could also get information on what you see when you try to install these packs or singles on your Xbox One from your Xbox 360. Any images or video would be great, but a description would also be helpful.

[Femacejo]

For me, I log in to the Microsoft website (https://marketplace.xbox.com/en-US/P...5-d802555308c0) which is for Rocksmith 2014 Edition for the XBox 360.

From here, I am able to purchase the songs individually or I could purchase the package.

Once I made my purchase to the 360, it would download to the 360 and it would also appear as a download on my XBox One.

But, the last few packs are able to be installed on the 360 but on the One is says that we do not own them and must re-purchase them again, which was NOT the case before.

My best guess is that the songs have a flag set that indicates that the song, once purchased, it is owned on both 360 and One . . . but somehow that flag is no longer set.

Seems like a simple enough fix . . . but then again, what do I know.

Thank you.

[BeastlyBeasty]

I purchase all my XB360 Rocksmith content on my XB360 console as it is the only way you can use MS Credit on the 360.
I purchase the song or pack. Then when I am on the XBOne I go to the square of the game. Press the square button and manage dlc. The DLC available appears and I download it. Go in game and after enumeration its there to play.

When I have the 360 version I can also go to the MS store and go to the game, it appears as purchased and I can re-download it.

With the newer DLC it is as If I do not own it at all. When I select the game on the Dash it brings up the price and options on how to buy it.

I'll get some photos of the process tonight, and what I am seeing.

The other issue is previously bought DLC has now stopped working. This is in relation to the Janes Addition / Papa Roach songs / packs. They were working fine, now it appears as if I don't own them.

Thanks
Robert.

[Gizmo94pl]

The other issue is previously bought DLC has now stopped working. This is in relation to the Janes Addition / Papa Roach songs / packs. They were working fine, now it appears as if I don't own them.

Same problem.

[BeastlyBeasty]

I've gathered some screenshots. It was pretty scattergun so if you need to see anything specifically then please let me know.

There are more issues than I am running through but to clarify the photos -
I own Janes Addiction Pack, PapaRoach Last Resort Single, Manic Street Preachers Pack, RS Advanced Lessons

I have listed the other missing items in a previous post.

Hope this helps


This is showing songs are previously downloaded
Janes Addiction






Janes addition in Rocksmith (note padlocks and none playable)


This is Paparoach:Last resort (I only own the single)


This is Paparoach: last restort listed on the store (also note Rocksmith Advanced is also shown as not purchased even though I have)


If I click on Last resort I only get the option to buy


This is Paparoach listed in the game (also note that STP:Trippin on a hole in a paper bag is listed twice - not sure if this is an issue? )


The Manic Street preachers


If I click buy


A listing on the store - notice it has no artwork - I wonder if this is causing an issue somewhere?



This was a bit of a random grab of some of the issues, let me know if you need more screenshots or screenshots from the XB360

Thanks
Robert.

[Antzy88]

I’m from the UK and have been having this same problem with the most recent DLC releases (buying them on the XBox 360 and them not being available to freely download on the XBox One). Really hope that someone at Ubisoft can shed some light as to what the chuffin’ hell is going on.

[VirtualWero]

Well, new packs keep coming out and the issue remains, affected packs so far :
The Pretty Reckless Song Pack
Indie Rock Song Pack
Manic Street Preachers Song Pack
Advanced Exercises Volume 01 Pack
Wrestling Theme Song Pack
Gary Moore Song Pack
Bloodhound Gang Song Pack
Women Who Rock Song Pack II

And DLC that worked at one time but no longer is available in game (even if already downloaded and installed on the Xbox One) :
Jane's Addiction Song Pack
Papa Roach Song Pack