iPad App | Forums

[bgarner40]

I just downloaded the app and it can't pull my information. Tells me it can't receive my data? the web works fine. Anyone seen this problem or is there someone to contact?

Thanks in advance

[Gypsy816]

Hello! Is this still an issue for you?

[Star_Merlin]

Having the same problem.

iphone app, which previously worked, also has the same problem but web continues to work.

[DeltaBadhand]

Yeah, the iPad app and the iPhone app both stopped working on the same day last week. Tells me I never played the game and suggests I link my account. Both worked fine before that. Both failing same day indicate a UBI web issue and nothing on my side...

[bgarner40]

Originally posted by Gypsy816:
Hello! Is this still an issue for you?

Yes I'm still having issue I did post the problem in the support forum as well. I'm not sure whatelse to do.

I just check my support ticket 110420-000300
and they told me they will report this to the web team and then they marked the issue solved????? I thought it gets solved after it works not after you report the problem.

[AuntieParticle]

I haven't tried to use my iPhone app in a while but I just tried and it's not logging me in... I guess this issue hasn't been sorted out yet.

[AuntieParticle]

The iPhone app is working for me this morning

[Gypsy816]

[Clarissemikki]

Fortunately, the iPad has a great built-in feature to help iPad testers with their task, and this is the screen-shot feature. When a bug is found, the iPad tester simply holds down the power button and presses the main circle button. This activates a screen-shot capture and saves the photo on the device. This screen-shot can then be emailed to the developing company along with instructions on how to reproduce the problem. When the 'unthinkable' happens, i.e. a 'crash', the iPad saves crash log files to its internal hard drive. When the iPad is next synced to a PC/MAC, these log files can also be emailed to the developing company to aid in fixing the bug that caused the crash.iPhone release date