1. #1

    1 Year subscription and kids account...

    I bought it under my parent account because there where set restrictions on kids account. I tested it on 14 days trial and it was fine and work on both. With year subscription I did it same way but it works only when my account is signed-in and I connect to Ubiplay. If I'm not connected and try connect to Ubiplay from their account game always say - You don't meet minimum age.....
    I set unrestricted and rise age on their account from 9 to 19 years and still when I try connect to Ubiplay in game - You don't meet minimum age..... where is trouble?

    Why I have there always this minimum age error message?

    Please I really want Unlimited under their not at mine account.
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  2. #2

    Same here

    Originally Posted by oyzik Go to original post
    I bought it under my parent account because there where set restrictions on kids account. I tested it on 14 days trial and it was fine and work on both. With year subscription I did it same way but it works only when my account is signed-in and I connect to Ubiplay. If I'm not connected and try connect to Ubiplay from their account game always say - You don't meet minimum age.....
    I set unrestricted and rise age on their account from 9 to 19 years and still when I try connect to Ubiplay in game - You don't meet minimum age..... where is trouble?

    Why I have there always this minimum age error message?

    Please I really want Unlimited under their not at mine account.
    I have the same issue, i sent for ubisoft support, i hope they resolve it
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  3. #3
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    Thanks for making a support ticket! I can't change account information like Date of Birth over the forums.
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