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  1. #1

    Ezio Collection: Revelations. Crash and console shut down

    I've been playing through the Ezio collection on Xbox One X recently with no issues from AC2 and Brotherhood.
    Playing Revelations however is almost impossible.
    From sequence 3 I can play for about an hour before the game freezes/crashes.
    I press the guide button and select quit to shut down the game, but within 30 seconds the console shuts itself off and won't power on again unless I press the power button on the front of the console, and then it starts up from cold as if it's gone through a reset.
    I can go back and play Brotherhood fine. No crashes or shutdowns.
    This only happens with Revelations and only started with memory sequence 3.

    I have tried performing a reset.
    I've removed the power cable for 30 seconds, plugged it back in and the powered on using the button on the console.
    I still have the exact same issue.

    Looking around online I can find lots of other people having the exact same issue dating back to December 2017.

    Is this even being looked into? And is there a fix at all?
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  2. #2
    UbiMorning's Avatar Community Representative
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    Hi LostSoul 301281! We have these XB1 steps available if you have not tried all of them. Do you have the Ezio Collection on an internal or external HDD?
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  3. #3
    I have exactly the same issue. The game freezes and then the Xbox powers off. You have to manually start the Xbox again. Now I've been trying to do the Piri Reis Missions and it's impossible to complete the Smoke Screen mission. Every time I throw the first smoke bomb the character wont move the game sound is messed up and I have to force quit the game. I have tried power cycling the xbox completely, restarting the console, deleting and reinstalling the game. Nothing matter it does the same thing every time at exactly the same spot making it impossible to complete the mission or get the achievement. Very frustrating.

    https://imgur.com/QT1XJuE

    That's what it does every time.
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  4. #4
    UbiMorning's Avatar Community Representative
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    Thanks for sharing axl718! Do you have the game on an internal or external HDD? How much available space do you have on that drive?
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  5. #5
    I have tried the game on an internal and an external HDD. The internal has 679GB free and the external has 1.9TB free. I also tried it on an xbox one, xbox one s and xbox x all with the same problem. I also tried a different external HDD and the same problem same spot of the game. The other games in the collection were free of issues but this game also powers off all 3 xboxes periodically.
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  6. #6
    Ok I figured out a way around this. As long as the smoke bomb does not hit the guards then the mission will be successfully completed. It seems the smoke bomb hitting the guard is what causes the problem.
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  7. #7
    UbiMorning's Avatar Community Representative
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    Thanks for the update axl718!
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  8. #8
    +- 4 Years since release and this issue is still there it is unplayable especially if you have to do boring tail missions and on the end it crashes... YIKES
    Fix this already UBI..
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  9. #9
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by xOGx RockStaRs Go to original post
    +- 4 Years since release and this issue is still there it is unplayable especially if you have to do boring tail missions and on the end it crashes... YIKES
    Fix this already UBI..
    Hey! Apologies for the inconvenience, this is not an issue we ever experienced in our testing, therefore no fix was released to target this.

    - Have you noticed if the crash occurs at specific times? For example, axl718 mentioned it happens if a smoke bomb hits a guard
    - Have you tried any of the above troubleshooting steps, and did it help?
    - How often would you say the crashes occur?

    Thank you!
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  10. #10

    Unplayable

    The game is still unplayable 4+ years after release. It's so frustrating to come here and see UBI didn't even know the issue, even when you google it there's a ton of people with the same issues from AT LEAST 2017...
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