1. #1

    Just Dance 2019 keeps crashing on xbox one x

    Hi, I need a help.

    I bought Just Dance 2019 in last week. And I played well until yesterday.
    But, Suddenly Just Dance 2019 keeps crashing on loading screen from yesterday.

    I tried everything. I factory reset my xbox and deleted my save data and reinstall Just Dance 2019.

    I think this is not my xbox problem. because Just Dance 2019 runs perfect when xbox become offline.
    But It crash immediately when xbox become online.

    I think there is some problem with server connect.
    How can I solve this problem?
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  2. #2

    same situation on my nintendo switch machine

    I have a freezing situation at the starting of the game

    Delete data several times but didn't work, so I check this forums

    and then I shut off the internet service,

    the game worked well in not internet-connected states right now.

    유비님들아 해결 해주세요
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  3. #3

    Same here with xbox one with online

    I'm also experiencing same issue. As original thread says, no problem with offline mode. But if I change the game into online mode, it continuously crashed at loading screen that mentioning "PEGI blah blah...".

    I've raised a support ticket and waiting for the answer. I will attach this thread url to the ticket.
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,321
    Thanks for reaching out about this! I'm reporting this issue, but I also recommend reaching out to report this to our technical team if you haven't already.
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