1. #1

    (Xbox One) Just Dance profile wiped of progress

    Hi everyone,

    I play Just Dance on a daily basis (most of the time) and last week on Wednesday when I started up JD 2019 in the evening to do my daily dance session, it's like the game had been reset on my profile. All my progress, scores and mojo are gone. The game has gone back to it's default where you have to unlock all the songs and features. Furthermore, I played a lot of the older games on the weekend too and my progress is definitely completely gone even from those games. No scores on any songs under my profile.

    I have opened a case with Ubisoft Support, the case number is 09120762.
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  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Welcome to the forum jbrew248, I'm sorry to hear that!
    While our team look into your ticket, I'd recommend trying these steps
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  3. #3
    Thank you. I’ve tried the troubleshooting and that has had no effect unfortunately
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