1. #1

    [PC/Surface Pro] Just Dance Now Won't Load

    Is anyone else having problems loading Just Dance Now? I have tried multiple PCs and a Surface Pro, which has worked well for months. It stopped loading 3-4 days ago. Although I think it is a website issue, I have gone through their recommended steps and suggestions, but no help whatsoever. Any advice welcome, thanks!
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  2. #2

    Sorry, wrong forum

    Sorry! Thought I was in technical issues...is there a way to move this thread? My apologies!
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  3. #3

    I have that problem too

    I have that problem too, I guess there are a lot of people around the world playing at the same time for the quarantine.

    The priority should be for those who actually paid for the game.

    I bet several kids are creating accounts so they can play for free

    Originally Posted by JULofCAL Go to original post
    Is anyone else having problems loading Just Dance Now? I have tried multiple PCs and a Surface Pro, which has worked well for months. It stopped loading 3-4 days ago. Although I think it is a website issue, I have gone through their recommended steps and suggestions, but no help whatsoever. Any advice welcome, thanks!
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  4. #4

    Just Dance Now Does Not Load

    Originally Posted by JULofCAL Go to original post
    Is anyone else having problems loading Just Dance Now? I have tried multiple PCs and a Surface Pro, which has worked well for months. It stopped loading 3-4 days ago. Although I think it is a website issue, I have gone through their recommended steps and suggestions, but no help whatsoever. Any advice welcome, thanks!
    Hello.

    I am having the same issue. I tried to load the game on Google Chromecast, my PC and a surface pro 4 and it doesn't load on any device.

    What can I do? I am paying for the anual suscription and now a can not play...

    I wrote to the support contact, but the solutions doesn't work.

    Please help, and thanks in advance.

    Best regrets.
    Alessandro
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  5. #5
    Same problem here.
    My iOS app crashes after clicking the Play button on the start screen (right after the song count).
    iPhone SE running iOS version 13.4.
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  6. #6

    Not really. I have VIP, but I still encounter these issues.

    It's not true that they give priority to VIP. Also because, when you use the computer to open a Room, it always starts up as a Non-VIP room.

    So it's not that. It's just server overload.

    Before COVID-19, there were, in average, 2-3 players per room. And we were able to do parties with >10 people per room.

    But now, because of COVID-19, there's 1 player per room in average. So, requesting plenty of rooms means server overload.

    So I'd like to encourage people to use services like Skype or Discord to do online parties with friends, instead of playing Just Dance Now alone.

    (Discord would be better, though, because of Go Live function).

    So, if we all do online live parties (at least these ones who have friends), servers would be lighter, and everyone can dance, so everyone would be happy!
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  7. #7

    Same here

    I'm asking for a refund of april and march months. That I can't play.
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  8. #8
    Same here. Stopped working two days ago and tried on multiple devices and even different connections. Frustrating when I paid for a 3 month pass.
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  9. #9

    Just dance now stopped loading

    Haven't been able to play due to not loading since last update/maintenance early this week. Anyone else experiencing this? I also cannot log into my account. Any fixes?
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  10. #10

    Support is aware

    I have the same issues as others. I opened a support ticket, and this was their most recent response:

    I'm sorry that you are running into connection issues. The team is aware of connectivity issues with the game, such as being unable to load some songs or play at all. They are currently investigating this, however we don't have visibility on this, nor do we have a time frame.

    I would recommend keeping an eye on the forums for the game for news and updates:

    https://forums.ubisoft.com/forumdisp...-Announcements

    Apologies for the inconvenience. Please make sure to keep your game up to date regularly.
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