🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Issue with some of the UbiClub cosmetics

    Hi. Just started playing the game for the first time since the beta.

    Most of the cosmetics I earned for completing various elements of the beta and clicking around on webpages were available to equip as soon as I gained control of my character. These included the supply crate key chain, city runner shirt and pants, and various patches.

    However, I don’t seem to have the city runner sneakers anywhere in my inventory. I progressed to the White House and checked my mailbox. There was a weapon and a couple weapon skins in there but still no City Runner sneakers. According to my UbiClub reward listings I own it but I can’t seem to access it.

    Additionally, I’m trying to access the SAM arm patch but SAM does not seem acknowledge that I’ve played the Division 2 today or ever. SAM has worked well for me in the past with Rainbow Six Siege and Ghost so it’s kind of odd.

    Has anyone else had difficulty with the City Runner sneakers or SAM arm patch?
    Share this post

  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Hello Seidnerz_is_WINS,

    Sorry to hear that. With this I would suggest contacting our support team directly on our Support Site as they would be more suited to assist you than myself over the forums.
    Please include any screenshots you have when you do as it allows us to investigate this swiftly
    Share this post