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  1. #11

    Everything is unavailable

    Same can get to my rewards
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  2. #12

    Same with me

    Ubisoft club works for AC3 but not liberation. Pretty disappointing
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  3. #13

    Same here

    I am having the same problem as well but I did see that it shows up when you go to Customer Support and click on "How can we help" then click Browse All Games and it will show up but it wont let you redeem any points or anything not even a overview of the game.
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  4. #14
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hey there guys!

    I understand that you aren't able to access the Ubisoft Club through the Nintendo Switch, and that the game doesn't register on "Games Played" when you login to your account on PC.

    If you have not already, I recommend that you try our basic Nintendo Switch troubleshooting. You may also want to check this article out, which discussing being unable to connect to Ubisoft Services. In particular, I would advise checking that you have port forwarding set up correctly to ensure your connection is configured correctly.

    If the issue still persists after trying these steps, please don't hesitate to update us so we can take a closer look!
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  5. #15

    Games Missing from Ubisoft Club

    Having the same problem, download both South Park The Stick of Truth and South Park The Fractured But Whole through Nintendo eshop on my Switch but neither games are showing up on my Ubisoft club account. I have linked my Ubisoft account to both games and linked my Nintendo account to Ubisoft.

    Have tried everything from re downloading to unlinking and re linking but the issue has not been resolved. Very unhappy as this prevents me from unlocking special in game items that are Ubisoft Club exclusive
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  6. #16

    Can’t find game in Ubisoft club

    I have linked my AC3 Remastered game on switch to Ubisoft through the game itself and created a new account because I haven’t used it since 2013, on my switch it started popping up things I had gotten and I was able to log into the account and verify my email on my phone but the game isn’t in my library it says I don’t have any games this is stupid I just want to get the gifts
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  7. #17
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by Kinabo3 Go to original post
    I have linked my AC3 Remastered game on switch to Ubisoft through the game itself and created a new account because I haven’t used it since 2013, on my switch it started popping up things I had gotten and I was able to log into the account and verify my email on my phone but the game isn’t in my library it says I don’t have any games this is stupid I just want to get the gifts
    Hey there,

    At your time of posting, Ubisoft Club was down for maintenance to become Ubisoft Connect.

    Are you still having issues locating the game on Connect?
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