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  1. #1

    Bug Report: Game Crash on fire in New World

    I've been playing the game for 8 hours since I purchased it, and it keeps crashing at the exact same moment - when a fire breaks out in my first island in the New World.

    Seems like others on Reddit and elsewhere are experiencing the same issue.

    I've already tried all sorts of graphics settings, my PC is ship-shape, I've re-verified the files, and it occurs whether or not I'm in the New World or Old World.

    Any suggestions? Is there a crash dump/log anywhere?

    Thanks!

    Edit: gamestarterlog and uplaycrashreporter are both empty. the data\sysinfo.txt has this in it, which might indicate a resource issue (Windows thinks Anno is leaking); however, I've got 32GB of RAM and 12GB swap file. RAM and Swap are nowhere near full. Neither is my 11GB of VRAM.

    FWIW - if I load my game and set the speed to 3 the game crashes sooner, so its definitely based on an in-game event of some sort.

    +++ WER1 +++:
    Fault bucket 1197747251657847076, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Anno1800.exe
    P2: 13.12551.0.1532
    P3: 10.0.17763.2.0.0

    Edit2: Another WER event:

    +++ WER1 +++:
    Fault bucket , type 0
    Event Name: AppHangTransient
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Anno1800.exe
    P2: 13.17388.0.1636
    P3: 5cf4ef23
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  2. #2
    Seems to be broken for everyone. Campaign completely halted, hoping to see an official comment soon.
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  3. #3
    EFNGrumpyOldMan's Avatar Member
    Join Date
    May 2004
    Location
    Canada
    Posts
    63
    I posted this earlier...Greetings one and all. Here is my current dilemma. I am playing the game in Campain Mode and have just arrived in The New World. I have started a new settlement on the default island of "La Isla". When the message appears, " You Have reached a New Milestone" and my settlement becomes a town, fires begin to destroy the town, and my game crashes. I have replicated this crash numerous times. It consistently happens when the fires start.

    It should be noted that I have played the game prior to the June 5th update and have surpassed this point in the game with no issues what so ever. It is only since the June 5th update that the game crashes when the fires start on La Isla.

    I just had a friend of mine arrive at the same point in the game and have the same issue cause his game to crash several times in exactly the same location.

    I certainly hope Ubisoft addresses this issue quickly, as it is preventing me from advancing in the game.
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  4. #4
    I have the same exact issue when playing campaign. Game crashes to windows in new world when getting 200 pop and fire on the new island starts. Tried changing video settings, directx, new nvidia drivers, nothing helps. I've seen some reports on this issue on reddit also.

    My specs are geforce 1800 gtx, 16gb ram, intel i7-7700k.
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  5. #5
    I have this exact problem too. Also, there's an increased number of random CTDs as well.
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  6. #6

    +1

    I am having the exact same issue.

    I got the game yesterday and while I am absolutely loving it, I have already encountered 2 game crashing bugs during the campaign!

    The first one was on the 2nd chapter I think, when I was trying to open the letter to the uncle it just crashed, EVERY TIME. In the end (and a bit upset about it), I had to take the 2nd route to give the prisoners away.

    The 2nd one is this one and I am unable to continue playing now because of the fire
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  7. #7
    Same issue. Support was absolutely no help in the matter too. Just made me keep sending them logs
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  8. #8
    the same with me. The game crash with i reach 200 people in the new world.
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  9. #9
    Yeah it's too bad there's no workaround for this one. Not a peep from Ubi about this yet and it's a complete game stopper that seems to be affecting 100% of players from what I can gather.
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  10. #10

    Disappointing :(

    Does anyone from Ubisoft even check these forums?

    Else we're just here to let others know that they are not alone...

    But as far as I can tell the Bug Report that happens when it crashes is empty, there's NOTHING in the log files....
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