1. #1
    Ubi-Bumble's Avatar Community Manager
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    Nov 2018
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    237

    Experiencing an issue? Here's how to report it!

    To submit bug reports, please contact our support team in your game by tapping MORE > OPTIONS > SUPPORT > CUSTOMER SUPPORT or via this link: http://support.ubi.com/cases/new


    We require a Brotherhood name(s) and as many details as possible. If screenshots can be provided, this is ideal. Often issues are resolved after the game is completely closed and re-launched.Our support team will be able to conduct tech troubleshooting for all tech issues (crashing, error messages etc.).

  2. #2
    When starting the game today, I noticed something was wrong with the power scores of my characters, it was way lower the last time I logged in. I also noticed that all the chambers I build were all gone. After loggin out and back in, the power scores and the characters were back to normal but chambers were still all gone. I tried contacting the support team in game but I always got an error (I tried multiple times), http://support.ubi.com/cases/new is also broken so that is why I post it here.

    Can someone help me with getting the chambers and their upgrades back?


  3. #3
    Yesterday, I finish levels 21 and 22 from Campaing.

    When I did lvl 21, I won Jora DNAs... Then, went to Cerimony Hall, chose my assassin's to The Cerimony, and when I clicked to start, a message popped telling me that I didnt have suficient DNAs to upgrade Jora.

    Then, finish lvl 22, and won Valka and Basim DNAs.
    In The Cerimony, I coukd choose one of them do upgrade. I selected Basim.... Choose The assassin's to The Cerimony, and AGAIN, a message popped telling me that I didnt have sufficients DNAs, and then LOST Valka DNAs too.

    Please, fix it

  4. #4
    Evie..Frye's Avatar Senior Member
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    Feb 2015
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    The Hope of Assassination Skill for Evie Frye
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    Originally Posted by douberman Go to original post
    Yesterday, I finish levels 21 and 22 from Campaing.

    When I did lvl 21, I won Jora DNAs... Then, went to Cerimony Hall, chose my assassin's to The Cerimony, and when I clicked to start, a message popped telling me that I didnt have suficient DNAs to upgrade Jora.

    Then, finish lvl 22, and won Valka and Basim DNAs.
    In The Cerimony, I coukd choose one of them do upgrade. I selected Basim.... Choose The assassin's to The Cerimony, and AGAIN, a message popped telling me that I didnt have sufficients DNAs, and then LOST Valka DNAs too.

    Please, fix it
    Hi douberman
    If this problem is not fixed when you restart the game,
    I suggest you submit a Ticket describing your issue to Dear Support Team.

  5. #5

    Zmizení úlomků

    Od včerejška mě zmizelo z účtu 4000 úlomků. Stalo se to opakovaně. I když jsem si koupila v akci úlomky. Nic jsem za ně nekupovala a jsou pryč. Proč to DĚLÁTE? Jméno Quniard. Díky za vyřešení.

  6. #6
    Evie..Frye's Avatar Senior Member
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    Feb 2015
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    The Hope of Assassination Skill for Evie Frye
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    Originally Posted by Quina18 Go to original post
    Od včerejška mě zmizelo z účtu 4000 úlomků. Stalo se to opakovaně. I když jsem si koupila v akci úlomky. Nic jsem za ně nekupovala a jsou pryč. Proč to DĚLÁTE? Jméno Quniard. Díky za vyřešení.
    Czech language translation:

    Ahoj Quina18

    Včera odstartovala Raven's Wound Helix Rift Event

    V obchodě jsou aktivní také kostky DNA mužského Eivor, kdykoli je aktivní událost Raven's Wound Helix Rift.

    Každá kostka DNA muže Eivor má hodnotu 2000 kreditů Helix

    Pravděpodobně jste omylem koupili 2 z těchto kostek DNA mužského eivora a utratili jste tak 4 000 kreditů Helix.

    Pokud právě nepotřebujete DNA mužských eivor, navrhuji, abyste příště byli opatrnější.


    English language translation:

    Hi Quina18

    Raven's Wound Helix Rift Event kicked off yesterday

    Male Eivor DNA cubes are also active in the store whenever the Raven's Wound Helix Rift is active.

    Each Eivor DNA cube has a value of 2000 Helix credits

    You probably bought 2 of these male eivor DNA cubes by mistake and spent 4,000 Helix credits.

    If you just don't need the DNA of male eivores, I suggest you be more careful next time.)