1. #1

    Problems with Just Dance UNLIMITED: bought and it doesn't work

    Hello,

    So I bought the one-month Just Dance UNLIMITED from the PS store (I own a PS4), and it is not showing up on my Just Dance 2019: it says I have to subscribe (?). Also, when I "try" to subscribe in-game, it says "This content cannot be selected at this time" which is terribly annoying. I already sent a customer support ticket one week ago (!) and have received no answer (ticket number: 08956574).

    Could someone please help? Also, it would be cool that given I have not been able to use it, I get a refund for at least the week I have lost with the subscription.

    N.
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    Thanks for reaching out about this! I'm sending up a message to your regional team, and they will look into this as soon as they can.
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  3. #3

    Same issue

    Did you manage to get your issue resolved?
    I am experiencing the same issue as well. My support ticket number is: 09148071.
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Our team will get back to you as soon as they can! Please consider adding proof of the purchase of the Just Dance Unlimited subscription to your support ticket.
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  5. #5
    Yup, already did.
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  6. #6

    Package Just Dance Unlimited not working

    Hi there
    Just purchased/subscribed to Just Dance Unlimited for 12 months, however, not working.
    Being prompted to This content cannot be selected at this time.
    Can this be resolved???
    Looking forward to hearing from you.
    Thank you.
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  7. #7
    UbiMatcha's Avatar Ubisoft Support Staff
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    May 2018
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    Originally Posted by guest-73kkwFqL Go to original post
    Hi there
    Just purchased/subscribed to Just Dance Unlimited for 12 months, however, not working.
    Being prompted to This content cannot be selected at this time.
    Can this be resolved???
    Looking forward to hearing from you.
    Thank you.
    Hey! Welcome to the forum!
    We recommend opening a support ticket with us here!
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  8. #8
    Any update???
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  9. #9

    Same thing, but with just dance now vip

    I have the same problem but with just dance now vip. ubisoft please contact me and fix this.
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  10. #10
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    Hi JVF.Arts! For assistance with Just Dance Now, please submit a ticket.
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