Just an update: I managed to get a refund from PlayStation. Apparently, the rep from PlayStation said that the unlimited pass is only compatible with just dance 2016. Ubisoft, please do something about it.Originally Posted by nurshahila Go to original post
the same issue for me, same as the posts above.
i bought the unlimited for 1 year, sent emails both to playstation store and UBISOFT and still waiting.
probably will solve the covit-19 issue first and then this one.
ANYONE out there please !! UBISFOT you support is lacking responsiveness. act now and fix this or remove it from the game. it;s annoying for grown up and little ones.
I bought a one month Just dance unlimited subscription as well and am facing the same issue when I try to access from subscription from Just dance 2019.
When I contacted Ubisoft they mentioned that I need to contact PS support as I bought it at PlayStation Store.
Well, the Playstation support is currently not responding at all. Their chat does not connect anymore (Maybe due to the cover situation). Has anyone had luck with it?
https://twitter.com/vijaytholpadi/st...482304512?s=21
Hi I have a similar issue. I used Just dance 2020 unlimited in Switch and it worked in the first month but from April, it somehow became invalid but it shows it's valid till February 2021. My ticket number is 11363130. Please take a look as I've reported for almost 2 weeks and no one has responded yet.
Were you yet able to successfully subscribe to Just Dance Unlimited? Can you please confirm whether you have a digital copy of Just Dance 2019, or a physical copy?Originally Posted by Yokalan2001 Go to original post
Please reach out to us privately via a support case or a Live Chat if you are continuing to experience issues with accessing your subscription. Attach an image of your proof of purchase if you can.Originally Posted by nurshahila Go to original post
Please refer to our article here for instructions on how to link your two accounts correctly. If they are correctly linked, but you still cannot play / purchase a subscription, please don't hesitate to reach out to us privately via a support case or a Live Chat.Originally Posted by Claude_L80 Go to original post
Please reach out to us privately via a support case or a Live Chat if you are continuing to experience issues with accessing your subscription. Attach an image of your proof of purchase if you can.Originally Posted by Georgi071 Go to original post
Have you confirmed with Apple that your payment was taken successfully for the subscription? If you have proof of purchase, and continue to struggle to access your content, please reach out to our dedicated mobile team via our support website or the in-game support functions. Thank you.Originally Posted by AliceGB Go to original post
Could you please provide your case reference number here, so that I can take a closer look if necessary?Originally Posted by Vijaytholpadi Go to original post
Do you have a physical copy of Just Dance 2019, or a digital copy? Is your PlayStation Network ID already linked to your Ubisoft Account?
I can see that a colleague of mine has responded to your case, and provided troubleshooting to you for you to try. Please test setting the console used to purchase the subscription as your primary console, and let us know if this allows you to access your subscription without issue.Originally Posted by boy770329 Go to original post
Sorry to hear you are experiencing this, if possible could you contact us with your PSN gamertag, am image showing the back of your game box and also the proof of purchase for this transaction.?
You can find further details on how to submit this information here or alternately you can also contact us via our social media accounts on Twitter or Facebook.