1. #31

    Just dance unlimited ps4 problems

    I bought just dance unlimited on dec 22, 2020. However it won't activate ingame and still asks me to subscribe.
     1 people found this helpful
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  2. #32

    Same thing happening for me

    I made sure everything the accounts are connected correctly. Also opened a ticket to the support a week ago and no response.
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  3. #33
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hello there zszohar! Welcome to the forums

    I'm sorry to hear this. Please note we are currently experiencing a high volume of contacts, so our response times may be slower than usual. We apologise for this delay.

    I can see that one of my colleagues has responded to your support ticket. Could you please take a look at this update for me? Thanks!
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  4. #34

    Just dance unlimited ps4 problems too

    after conneted ubisoft account to psn, the dialog prompt 30 days unlimited.but it still asks me to subscribe back to game.
    If JDU don't work on PS4, I won't buy it in the future.

    AND my case no is 13895805, plz resolve it ,because I'm JD fan.
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  5. #35

    This is still an issue

    I have JD 2020, i bought JDU in PS store. and I am experiencing the same issue
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  6. #36
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by DemiGodJaden Go to original post
    I have JD 2020, i bought JDU in PS store. and I am experiencing the same issue
    Hello DemiGodJaden and kirin_zaq,

    Welcome to the Forums, I'm sorry to hear you're having issues accessing your subscription

    For us to look into this further, could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with some Proof of Purchase for your Unlimited Subscription so we can take a closer look into this?

    Thank you!
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  7. #37

    Just dance unlimited not working

    Hi I just Bought the 1 month subscription add on and still i cant use the unlimited.

    Here is my order number 243866297605
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  8. #38

    I cannot connect

    I'm encountering a connection error when trying to log into just dance via iphone 11. I cannot apply for two days
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  9. #39
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,508
    Hi everyone, thank you for posting about your Just Dance Unlimited subscriptions and letting us know you are unable to access this.

    We are unable to help you with this issue over the forums as we need to discuss your subscription and see payment billing details.

    In order for us to look into this, we will need you to make a support ticket with the information as asked by Ubi-TheBerry.

    Please get in contact with us through the following channels and please send us a proof of purchase for Just Dance Unlimited, your Ubisoft username, your console username or device name, the update version of the game you are currently using and your Dancer ID -

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
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