Hello there zszohar! Welcome to the forums
I'm sorry to hear this. Please note we are currently experiencing a high volume of contacts, so our response times may be slower than usual. We apologise for this delay.
I can see that one of my colleagues has responded to your support ticket. Could you please take a look at this update for me? Thanks!
Hello DemiGodJaden and kirin_zaq,Originally Posted by DemiGodJaden Go to original post
Welcome to the Forums, I'm sorry to hear you're having issues accessing your subscription
For us to look into this further, could you please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with some Proof of Purchase for your Unlimited Subscription so we can take a closer look into this?
Thank you!
Hi everyone, thank you for posting about your Just Dance Unlimited subscriptions and letting us know you are unable to access this.
We are unable to help you with this issue over the forums as we need to discuss your subscription and see payment billing details.
In order for us to look into this, we will need you to make a support ticket with the information as asked by Ubi-TheBerry.
Please get in contact with us through the following channels and please send us a proof of purchase for Just Dance Unlimited, your Ubisoft username, your console username or device name, the update version of the game you are currently using and your Dancer ID -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New