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  1. #1

    DirectX error with pause/screensaver

    Hello.

    I recently bought anno 1800 and tried it.
    I successfully played it for 4 hours yesterday. Then, I paused the game and went away for a couple of minutes (10 minutes). When I came back, my screensaver was active, and when I moved the mouse, it showed this error:



    I firstly thought it was a little problem, because I restarted it successfully and played again without a single problem.

    Today, same pattern : I launch the game, play without problems, go away, screensaver start, and when come back, same error.

    So maybe there is a link between them, who knows.

    My config :

    CPU : Intel Core I3 7100
    MB : Asus prime b250m-k
    GPU : GTX1060 asus 3GB
    Storage :
    - 1TB HDD
    - 500GB SSD sata (anno, windows and drivers are installed here)
    OS : Windows 10 Professional 64x
    Drivers and updates : all automatically installed and up to date

    Thanks for your help. If i forgot an important detail, tell me and I'll add it.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Rockefeller157,

    We're sorry to hear that this has occurred.

    Will the game crash if you also tab out of the game or does this only ever happen when the screensaver activates?

    If you haven't already we'd also advise running through the troubleshooting in the guide here. These steps can help with crashing issues and improve general system health.

    Thank you
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  3. #3
    Everything works fine when alt + tab.
    Only do this error with screensaver.
    God bless autosave
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  4. #4
    Edit :
    Error don't show anymore since I passed on DX11 instead of DX 12
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  5. #5
    Même erreur dès la mise ne veille.
    C'est un pb connu d'Anno 1800 et DX12 et déjà référencé surs les forums allemands, français...
    Le patch du 15/05 n'a pas résolu ce problème.
    J'ai déjà ouvert un ticket au support.
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  6. #6
    I also get this when my screensaver activates. It only occurs when the screensare activates.
    My system is considerably more powerful>
    CPU : Intel Core i5 6600K @4.4Ghz
    MEM : 16Gb Dominater Platinum @ 3000Mhz
    MB : Asus Z170 Sabertooth Mk1
    GPU : EVGA GTX 1080ti FTW3
    SC : Creative Soundblaster Z
    Storage :
    - 1TB HDD
    - 2*2GB (4GB) WD Black in raid 0 <-- Anno 1800 here
    - 240Gb SSD NVme Samsung 960 Pro. <-- Windows here
    OS : Windows 10 Home 64x
    Drivers are all installed and up to date
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