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  1. #1

    Screen goes black after title screen. Unplayable

    Last night 5/19, during Tidal Basin my game total froze with a long and loud constant buzz. I couldn't turn the game off (due to everything being frozen), so I turned my Xbox One off. Now when I try to load the game, the screen is just black after the title screen. I've turned console off and on numerous times, deleted my save data, uninstalled the add-ons and uninstalled and reinstalled the game. What am I doing wrong?
    Thank you
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  2. #2
    Same issue here for me! The game froze during I played et after a reboot, I have a black screen after title screen
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  3. #3
    Ubi-Town's Avatar Senior Member
    Join Date
    Apr 2018
    Posts
    1,597
    Hey to you both and a big welcome to the forums. Could you try removing the power cable from your console completely for a minute and trying again? I know you mentioned you've tried turning the consoles on and off, but this fixed black screen issues in the past in The Division 2 if I recall correctly. If it's still persisting, could you try another profile on the console to see if it's still happening there?
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  4. #4
    Happened to me last night. I did read unplugging the cord for a minute worked before. Haven't been home to try it yet
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  5. #5
    This has never happened to me before but literally happened just now, last battle of the Capitol building on heroic and I got a humming in my headset then froze then got booted to home screen now I just get a black screen after first title screen. I'm on Xbox one.
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  6. #6
    Unplugging power did work, I hope this isn't a persistent problem I don't want to Putin that kind of work in the game just to have this happen again. I already got screwed out of 2 ivory keys I don't need anymore problems.

    Edit: as a side note my buddy waited for me in the mission so I got to finish it. Lol..
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  7. #7
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Glad to see you managed to resolve this issue!

    If you experience it again, please let us know.
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