Junior Member
Started Friday night. I had been playing Wildlands for a couple of weeks with no problems and made no changes to my system. Now when I try to play it gets to the splash screen where you press any key to get to the main menu. And crashes, with an Easy Anti-Cheat error: Untrusted system file. (C:\Windows\System32\wbem\wbemprox.dll)
Pardon me if I don't go into detail on all the steps I've tried. Let's put it this way: If it's in one of the troubleshooting FAQs, either at Ubisoft or at Easy Anti-Cheat's site, I've tried it. Nothing has worked. I have a support ticket open with Ubisoft and they have linked me to every FAQ but that's all they do. When I tell them I've read that FAQ and tried all those steps, they send me another FAQ link.
DXdiag run. MSinfo run. SFC/scannow run. Validated game files. Uninstalled/reinstalled/repaired Easy Anti Cheat. Clean boot. Uninstalled/reinstalled Wildlands. Etc. They've told me it's a 3rd party file issue and not their problem. They've told me it's a corrupted file on my pc and not their problem. They finally admitted it's Easy Anti-Cheat. And then told me THAT is not their problem either. Like the software they stick in the game I bought isn't their responsibility?
What really sucks is I only play campaign, single player. No multiplayer. Yet I'm locked out from the game due to anti cheat software I don't need or use and they won't even acknowledge responsibility, much less make any attempt to actually fix the problem.
Vent over. Anyone tried anything for this that's not in the FAQ and had any luck? Or do I just wait for another patch and hope it fixes what the last one broke?
Member
Most likely it's something else you have installed on your machine that Easy anticheat picks up as a "hack or cheat" program. Try to pull a log file to isolate whatever it is it does not like.
Had a similar experience with Battleye a couple of years back, turned out it did not like added features to my Borland compiler.
Ubisoft Support Staff
Was there a game patch or update around the time that this issue started? If so, which update was it? I will reach out to the team to look into that further.
If there wasn't an update, then I recommend looking into any other software or updates. It's also important to look into potential malware, as I believe that file is sometimes a disguise used for malware.
Junior Member
same problem. yesterday working perfect. today getting error.screenshot http://prntscr.com/ns9ljw
