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  1. #1

    Game not launching (constantly verifying and updating patch data)

    When I try to launch the game, it verifies and updates patch data.
    After the patch data update, it tells me to restart the game.
    https://imgur.com/TRdSwuN

    However when I restart the game, it updates patch data again, and tells me to restart the game.
    This effectively makes the game unplayable.

    Any suggestions on a workaround?
    I already tried reinstalling the game, verifying game files multiple times.
     3 people found this helpful
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  2. #2
    same here. the solution is to use another window account. but we dont want to do that right? cause all our settings need to re-do, all the app s that we installed need to be found in the deep dossir.
     1 people found this helpful
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  3. #3
    Literally, we have been in the "Dark Hours" and missed chance to play Raid Race :^(
    at least I want to know if Ubisoft confirms this and there's any compensation for that...
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  4. #4
    Verify files and keep doing so until it advised verification complete
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Agents,

    Sorry to hear that! This is a known issue and we are investigating this with urgency, as soon as we have an update we will let everyone know.

    Very sorry for any inconvenience caused by this.
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  6. #6

    me tooooooooo

    Im Japanese live in Japan
    I also same
    I ask support...
    then answer
    Thank you for always using our products.
    This is Ubisoft user support.

    Thank you for providing a lot of information.

    We apologize for the inconvenience this time.
    About the phenomenon that you received an inquiry
    It has been confirmed by the development team and we are currently conducting an urgent investigation.

    We apologize for any inconvenience this may cause.
    We look forward to your future corrections at the official forums below.

    https://forums.ubi.com/showthread.php/2056033
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