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  1. #1

    Crash and constant disconnects with the new update :/

    Before updating everything was perfect now the game is unplayable in both directx 11 and 12, uninstall the new driver of my GPU thinking that it was that and it was a failed attempt.
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  2. #2
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi JhonC10! Thank you for the report. Have you tried the steps in this post? What are your PC specs like? Do you get any error messages?
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  3. #3
    DELTA-03 too often and dissconect after new patch.
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  4. #4
    The game suddenly crashes, does not show any error message. Before updating the game it worked perfectly in both Directx11 and 12.

    The specifications of my pc are the following:
    Ryzen 7 2700
    Boad Asus X470 f Strix
    16 gb ram
    Rtx 2070 strix

    A pity, olaja solve it soon.
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  5. #5
    I too am having many delta-03 disconnects since the patch. It's unplayable now.
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  6. #6
    My question is when are you going to stop saying the same thing everyone has tried a million times with no difference and start addressing the real internal problems? A lot of ppl have not been able to play this game since early april and the response is still scripted. please stop. I have seen a lot of user ideas and research that has shown that it's not a dx11 or 12 issue or driver issue. If you don't know just say we are trying to find the issue if you truly are and stop blowing smoke. If your not say that as well but please stop with scripted answer.
     1 people found this helpful
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  7. #7
    It's 'corporation 101':

    1. Never admit there's an issue.
    2. If you don't acknowledge it, then it doesn't exist
    3. Always blame the user's PC, software and pretty much anything other than admitting it could be our fault (see points 1 + 2)
    4. Offer generic troubleshooting issues as a useful distraction
    5. Keep selling more copies

     1 people found this helpful
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  8. #8
    Originally Posted by UbiSailorScout Go to original post
    Hi JhonC10! Thank you for the report. Have you tried the steps in this post? What are your PC specs like? Do you get any error messages?
    I’ve followed those steps and raised a ticket, post patch it’s constantky crashing, even a full uninstall and reinstall is now throwing up corrupt files since I reinstalled from uplay,

    I have verify files 6 times this morning so far each time with corrupt files message and the repair tool dloading various size new files 79mb, 89mb! 102mb, 189mb, 1gb, 1.2gb

    Something is definitely wrong and I think it’s your side, I hope it’s fixed soon
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  9. #9
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by JhonC10 Go to original post
    The game suddenly crashes, does not show any error message. Before updating the game it worked perfectly in both Directx11 and 12.

    The specifications of my pc are the following:
    Ryzen 7 2700
    Boad Asus X470 f Strix
    16 gb ram
    Rtx 2070 strix

    A pity, olaja solve it soon.
    Thank you for getting back to us. Considering you have followed the steps and you have a very strong system, the next best step would be to contact us via a support ticket.

    Although this has only occurred since the most recent update, we need to first troubleshoot on an individual basis.


    Originally Posted by NATEDOGG98 Go to original post
    My question is when are you going to stop saying the same thing everyone has tried a million times with no difference and start addressing the real internal problems? A lot of ppl have not been able to play this game since early april and the response is still scripted. please stop. I have seen a lot of user ideas and research that has shown that it's not a dx11 or 12 issue or driver issue. If you don't know just say we are trying to find the issue if you truly are and stop blowing smoke. If your not say that as well but please stop with scripted answer.
    At Ubisoft Support we can only communicate what we know for sure. We are completely transparent with the information we know, and when we receive a report of a player experiencing crashes or disconnects, there is no way of knowing the reason without first troubleshooting.

    I'd like to reassure you that none of our answers are scripted and we always take the time to read everything and provide the best suggestions we can.


    Originally Posted by Globespy Go to original post
    It's 'corporation 101':

    1. Never admit there's an issue.
    2. If you don't acknowledge it, then it doesn't exist
    3. Always blame the user's PC, software and pretty much anything other than admitting it could be our fault (see points 1 + 2)
    4. Offer generic troubleshooting issues as a useful distraction
    5. Keep selling more copies


    Hello, apologies for your frustration! I've explained providing support from our perspective just above, you can see my detailed response there.


    Originally Posted by nov8mber Go to original post
    I’ve followed those steps and raised a ticket, post patch it’s constantky crashing, even a full uninstall and reinstall is now throwing up corrupt files since I reinstalled from uplay,

    I have verify files 6 times this morning so far each time with corrupt files message and the repair tool dloading various size new files 79mb, 89mb! 102mb, 189mb, 1gb, 1.2gb

    Something is definitely wrong and I think it’s your side, I hope it’s fixed soon
    Raising a support ticket was a good idea, because our technical team can look into this more in-depth for you. Did you also provide them with your system files? The steps to do that can be found here: https://support.ubi.com/en-GB/faqs/000026442/

    Do you perhaps have any anti-virus running that could be quarantining the game files? Make sure the game is white listed to be on the safe side.
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  10. #10
    Originally Posted by Ubi-Raziel Go to original post
    Thank you for getting back to us. Considering you have followed the steps and you have a very strong system, the next best step would be to contact us via a support ticket.

    Although this has only occurred since the most recent update, we need to first troubleshoot on an individual basis.




    At Ubisoft Support we can only communicate what we know for sure. We are completely transparent with the information we know, and when we receive a report of a player experiencing crashes or disconnects, there is no way of knowing the reason without first troubleshooting.

    I'd like to reassure you that none of our answers are scripted and we always take the time to read everything and provide the best suggestions we can.




    Hello, apologies for your frustration! I've explained providing support from our perspective just above, you can see my detailed response there.




    Raising a support ticket was a good idea, because our technical team can look into this more in-depth for you. Did you also provide them with your system files? The steps to do that can be found here: https://support.ubi.com/en-GB/faqs/000026442/

    Do you perhaps have any anti-virus running that could be quarantining the game files? Make sure the game is white listed to be on the safe side.
    Morning, yes submitted dx diag, msinfo and some mp4 clips of the issue, now on my 25th run of verifying files and still throwing out corrupt files and repair option

    Ticket 08883008

    Do I just keep verifying until it has fixed all apparent corrupt files?

    All Ubi and associated games and files from Ubi set to white

    Also is the DX12 issue still outstanding or had it been resolved re the game crashing, I know there is a workaround but not tried that yet, no point with corrupt files

    I don't understand how downloading from UPLAY would corrupt the files, my system scan shows no malware, hacks, interference in any way

    Cheers
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