Hi JhonC10! Thank you for the report. Have you tried the steps in this post? What are your PC specs like? Do you get any error messages?
My question is when are you going to stop saying the same thing everyone has tried a million times with no difference and start addressing the real internal problems? A lot of ppl have not been able to play this game since early april and the response is still scripted. please stop. I have seen a lot of user ideas and research that has shown that it's not a dx11 or 12 issue or driver issue. If you don't know just say we are trying to find the issue if you truly are and stop blowing smoke. If your not say that as well but please stop with scripted answer.
It's 'corporation 101':
1. Never admit there's an issue.
2. If you don't acknowledge it, then it doesn't exist
3. Always blame the user's PC, software and pretty much anything other than admitting it could be our fault (see points 1 + 2)
4. Offer generic troubleshooting issues as a useful distraction
5. Keep selling more copies
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I’ve followed those steps and raised a ticket, post patch it’s constantky crashing, even a full uninstall and reinstall is now throwing up corrupt files since I reinstalled from uplay,Originally Posted by UbiSailorScout Go to original post
I have verify files 6 times this morning so far each time with corrupt files message and the repair tool dloading various size new files 79mb, 89mb! 102mb, 189mb, 1gb, 1.2gb
Something is definitely wrong and I think it’s your side, I hope it’s fixed soon
Thank you for getting back to us. Considering you have followed the steps and you have a very strong system, the next best step would be to contact us via a support ticket.Originally Posted by JhonC10 Go to original post
Although this has only occurred since the most recent update, we need to first troubleshoot on an individual basis.
At Ubisoft Support we can only communicate what we know for sure. We are completely transparent with the information we know, and when we receive a report of a player experiencing crashes or disconnects, there is no way of knowing the reason without first troubleshooting.Originally Posted by NATEDOGG98 Go to original post
I'd like to reassure you that none of our answers are scripted and we always take the time to read everything and provide the best suggestions we can.
Hello, apologies for your frustration! I've explained providing support from our perspective just above, you can see my detailed response there.Originally Posted by Globespy Go to original post
Raising a support ticket was a good idea, because our technical team can look into this more in-depth for you. Did you also provide them with your system files? The steps to do that can be found here: https://support.ubi.com/en-GB/faqs/000026442/Originally Posted by nov8mber Go to original post
Do you perhaps have any anti-virus running that could be quarantining the game files? Make sure the game is white listed to be on the safe side.
Morning, yes submitted dx diag, msinfo and some mp4 clips of the issue, now on my 25th run of verifying files and still throwing out corrupt files and repair optionOriginally Posted by Ubi-Raziel Go to original post
Ticket 08883008
Do I just keep verifying until it has fixed all apparent corrupt files?
All Ubi and associated games and files from Ubi set to white
Also is the DX12 issue still outstanding or had it been resolved re the game crashing, I know there is a workaround but not tried that yet, no point with corrupt files
I don't understand how downloading from UPLAY would corrupt the files, my system scan shows no malware, hacks, interference in any way
Cheers