[XB1]Connection error while logging | Forums

[Prompt2070]

Hi I'm a player on Xbox named Prompthorizen12 and I've been experiencing major connected issues i would get 1 connection issue *code* 2-00002911 and then a critical error *code* 7-00000004 I've have tried everything and I mean everything please I would just like to this amazing game again please get back to me as soon as you can thank you

[Ubi-Viral]

Hey, Prompt2070!

Sorry to hear that you are getting these error codes. We would advise that you complete the steps here:

https://support.ubi.com/en-GB/faqs/0...n-Xbox-One-FH/

If the issue continues, please create a support ticket so we can look into this further. You can do this here:

https://support.ubi.com

[Prompt2070]

I am sorry to say but most of the options on the support page came with no avail but I can not stress enough for contacting me I hope to see a response in the near future from the support ticket I have sent in so I can play this new season. Thank you for your time

[UbiMorning]

Hi Prompt2070! Can you update your ticket with a screenshot of your port forwarding steps? It would be helpful to speed things up when investigating over a ticket.