[PC] Unable to launch game since Hitokiri update | Forums

[J2skarz]

Hi,

For Honor has been unplayable for me since April 30th. I lodged a support ticket (08783183) with all the requested info (dsdiag, msinfo, game logs, etc.) and have had absolutely no response from Ubisoft support. Kind of appalled that support hasn't even taken the time to say whether or not they've seen the ticket, let alone are working on it.

At this point I really just want the issue solved, all that I can think of for why my game crashes directly after showing the For Honor splash screen is that I don't own the Marching Fire expansion, though I'm loathe to think I suddenly need it as of the Hitokiri update just to be able to play the game. Also have Bitdefender (and have had since first playing the game in beta) and am aware of all the issues related to that however I added FH to it back in beta and have never had a problem until now.

Please help.

[Ubi-Houck]

Hi,

For Honor has been unplayable for me since April 30th. I lodged a support ticket (08783183) with all the requested info (dsdiag, msinfo, game logs, etc.) and have had absolutely no response from Ubisoft support. Kind of appalled that support hasn't even taken the time to say whether or not they've seen the ticket, let alone are working on it.

At this point I really just want the issue solved, all that I can think of for why my game crashes directly after showing the For Honor splash screen is that I don't own the Marching Fire expansion, though I'm loathe to think I suddenly need it as of the Hitokiri update just to be able to play the game. Also have Bitdefender (and have had since first playing the game in beta) and am aware of all the issues related to that however I added FH to it back in beta and have never had a problem until now.

Please help.

Hi J2skarz,

I am sorry to hear you have not been able to play the game since the patch. Thank you for creating the ticket and including your system files along with the detailed list of what you have tried. Looking at everything you provided, I personally cannot see a obvious cause of this issue. In case the issue is with Uplay PC, could you please try empty the cache of Uplay PC?

You could also try reinstalling Uplay as well.

Our team will get to your ticket still as soon as we can and I am sorry for the delay.

Thanks!

[J2skarz]

Thank you for raising those suggestions, Houck. Will try and let the support staff know how I go in my case.

[UbiMorning]

Hi J2skarz! I just went over your NFO file and made a few notes.
I can see that you appear to have integrated graphics on your PC. Please make sure your 1070 Ti is set as your default GPU. This may be related to your issue.
I can also see that you have multiple HDDs. Can you confirm that you have Uplay and FH on the same drive? We recommend having them installed on your C: drive.
You also have 16 GB of RAM installed, but only 9.09 GB available for use. I recommend running a mem test and sfc /scannow in a CMD prompt.
I also noticed you have Fraps installed. As this program tends to cause performance issues with most Ubisoft titles, can you either disable or uninstall the program?
SetPoint.exe is coming up with errors on your NFO file as well. This appears to be related to Logitech's SetPoint utility. Are you able to disable or try reinstalling the driver for any Logitech hardware you may be using?
You also have a lot of startup programs still. Please disable those.

Let me know if these steps helped! If not, can you update your ticket accordingly?

[J2skarz]

Hi UbiSailorScout,

Thank you for getting back to me on my ticket (unfortunately have had the flu all week so haven't had the opportunity to check my thread or my ticket as often as I'd like).

I did all of the actions you suggested, apart from uninstalling Fraps (simply disabled). After a mem test the game appears to be running fine.

Thank you to yourselves and the support team for helping me with my ticket, hope others can follow the suggestions in this thread to resolve their own issues in future - Am happy for my case to be closed as resolved, and will update it accordingly.

[Ubi-Orion]

Hi UbiSailorScout,

Thank you for getting back to me on my ticket (unfortunately have had the flu all week so haven't had the opportunity to check my thread or my ticket as often as I'd like).

I did all of the actions you suggested, apart from uninstalling Fraps (simply disabled). After a mem test the game appears to be running fine.

Thank you to yourselves and the support team for helping me with my ticket, hope others can follow the suggestions in this thread to resolve their own issues in future - Am happy for my case to be closed as resolved, and will update it accordingly.

That's fantastic news, J2skarz! Glad that's been sorted out for you