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  1. #1

    Steam version of Far Cry 4 crashes on launch

    Hello,

    I have recently downloaded Far Cry 4 after several months of not playing it, and the game doesn't want to run. I have played it in the past with no issues, and I'm certain that it isn't a hardware problem as it used to run with no problems. I have tried the following:
    - reinstalling Steam
    - reinstalling UPlay
    - verifying integrity of game files (several times)
    - running in compatibility mode for Windows 7
    - running Steam, UPlay, and FC4 as administrator
    - reinstalling Far Cry 4
    - redownloading redistributables (DirectX)

    My PC has 16GB of DDR3 RAM, an Intel Core i7 950 clocked @3.07 GHz, and I'm running Windows 10 x64.
    Here is an image of my DXDIAG:


    The specific problem with the game is that I run it (either from Steam, UPlay, or directly from its folder), the small splash screen shows up for a second, and then the program closes (not even a "not responding" or an error). Does anybody know some kind of a way to get the game to run past the splash screen? I would also like to contact Ubisoft support, but I can't find their contact info for English Canada, so if somebody could post that I would also be grateful.
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  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hi there, sorry you are still experiencing this issue while launching your game. While I understand you are advising you have attempted some of these steps could we please request you work through our basic troubleshooting steps as outlined here.

    If you are still receiving this error after completing these steps, could you please send us your system reports by following the steps in this FAQ.

    Apologies for any confusion or inconvenience this may have caused.
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  3. #3
    WID992007's Avatar Senior Member
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    Sep 2007
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    Originally Posted by aandrej42 Go to original post
    Hello,

    I have recently downloaded Far Cry 4 after several months of not playing it, and the game doesn't want to run. I have played it in the past with no issues, and I'm certain that it isn't a hardware problem as it used to run with no problems. I have tried the following:
    - reinstalling Steam
    - reinstalling UPlay
    - verifying integrity of game files (several times)
    - running in compatibility mode for Windows 7
    - running Steam, UPlay, and FC4 as administrator
    - reinstalling Far Cry 4
    - redownloading redistributables (DirectX)

    My PC has 16GB of DDR3 RAM, an Intel Core i7 950 clocked @3.07 GHz, and I'm running Windows 10 x64.
    Here is an image of my DXDIAG:


    The specific problem with the game is that I run it (either from Steam, UPlay, or directly from its folder), the small splash screen shows up for a second, and then the program closes (not even a "not responding" or an error). Does anybody know some kind of a way to get the game to run past the splash screen? I would also like to contact Ubisoft support, but I can't find their contact info for English Canada, so if somebody could post that I would also be grateful.
    please see this post on the steam forums .. see if it helps your issue

    https://steamcommunity.com/app/29811...0856106568287/
     2 people found this helpful
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  4. #4
    Hey man, thanks a lot for that Steam forum link! I was able to get the game running after reinstalling UPlay and deleting the registry items.
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  5. #5
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thank you for getting back to us and letting us know you have been able to get your issue resolved using the steps provided above, it's nice to see community members helping each other out.

    If you have any other questions or need any further assistance, please feel free to let us know.
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  6. #6
    To be clear Ubisoft staffer had no useful information, The link to the Steam thread is where the answer is, and it only requires erasing the Far Cry 4 folder from the Registry NOT the whole Ubisoft folder. At least thats all it took for me, BUT trying to open the map editor causes the issue to start again and then you have to erase the Far Cry 4 folder in the Registry again. Basically the Map Editor is useless.
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  7. #7
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by dinglehair Go to original post
    To be clear Ubisoft staffer had no useful information, The link to the Steam thread is where the answer is, and it only requires erasing the Far Cry 4 folder from the Registry NOT the whole Ubisoft folder. At least thats all it took for me, BUT trying to open the map editor causes the issue to start again and then you have to erase the Far Cry 4 folder in the Registry again. Basically the Map Editor is useless.
    Hey! Thank you for providing this information in regard to only needing to delete the Far Cry 4 folder. If you need further help, please let us know.
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  8. #8

    Same problem

    Hello Im haveing your same problem can you explain me how did you fix it? plis I will apreciate it.
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  9. #9
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by marazpalk Go to original post
    Hello Im haveing your same problem can you explain me how did you fix it? plis I will apreciate it.
    Hey!

    WID992007 linked a Steam thread above that seems to resolve the issue for some players.

    Alternatively, Steam also have a support article for crash on launch issues: https://support.steampowered.com/kb_...6218-USFX-5568

    All the best!
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