Member
Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Thank you for waiting I see you are asking about a ban on the account?
Yes Why am I being suspended for 3 days?
I am sorry to inform you that Customer Support does not deal with banned or sanctioned accounts. We are only able to assist with technical issues such as errors, freezes and crashes.You will have to wait out the remainder of the ban
and who is accusing me of wrongdoing? Is your system automated or do your people actually review it? Because I feel like I'm the victim of brigading/ mass reporting here.
If that's so, then why is ban/saction an option in your dropdown menu when contacting your customer support channels?
Either your menu is outdated or you aren't being entirely truthful with me.
I am sorry that you feel this way, however temporary sanctions or bans cannot be lifted and are placed the by the servers,
You will have to wait out the remainder of the ban
Either way, I'm not happy or satisfied with Ubisoft's handling of its customer base or its policies towards temporary sanctions or bans
Is there anything else I can assist you with today?
These kinds of punishments, which basically take away or STEAL products and licenses I paid my hard earned money for being handled by a computer system that can be (and usually is) exploited is not appealing to me as a customer.
I'm 100% certain this isn't the first time Ubisoft has heard this from Customers, is the company doing anything to change or fix their failed policies?
I understand your frustration and will mark your feedback to the development team, however as stated prior you will have to wait out the remainder of the ban
Why should I have to wait it out if a fault in your system implemented it to begin with?
That's my question: You aren't even questioning if your system is faulty or handing out bans with good reason, your answer is "suck it up buttercup"
These bans are set there by the Development team, again We are only able to assist with technical issues such as errors, freezes and crashes.
So who does have the ability to deal with this?
How do I contact your development team?
Because I think it's absolutely asinine that a paying customer has to wait out a ban that may or may not be wrongfully implemented
Certainly you have that information, yes?
Even an email would suffice.
No temporary ban can be lifted again they are placed there by the Servers, I am sorry for your inconvenience, If there are not other issues we will be ending the chat to assist other players
The agent has ended the chat.
TL;DR:Support was less than helpful today and stonewalled me on legitimate questions here. Am I seriously the only person who takes issue with Ubisoft's customer support and ban/suspension policies?
Member
Other developers have a Terms of Service team, but you have not elaborated as to WHY you were banned, just that you are unhappy about it.
Essentially, you called the wrong people. That being said, I doubt that the agent will actually forward the feedback to the development team, that seemed kinda snarky.
Did you get a specific notice when you were suspended?
