🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    PS4 original

    Internal stock

    Physical copy
     1 people found this helpful
    Share this post

  2. #12
    Kean_1's Avatar Senior Member
    Join Date
    Feb 2017
    Location
    So. CA
    Posts
    6,220
    Let's keep this going if we can please.
    Share this post

  3. #13
    Originally Posted by Kean_1 Go to original post
    Hey folks,

    I see the community staff asking questions regarding people's systems in regard to this problem (e.g. pro/slim/std, stock or modified, internal or external drive, etc.). Having read many of the posts, I know this is widespread among users of all generations of PS4s. A recent reply from a CM has me worried that they may be thinking this has to do with those only using external drives when I know that's not the case. My fear is that they will publish a solution requesting folks to install the game on their internal drive and then we will be at square one all over again. ....gathering posts, waiting weeks/months for acknowledgement, etc.

    .....so, I thought perhaps we can compile details from those of us with the problem to help Ubi understand the systems and setups of those affected. I would appreciate if you could add your info below in the following format:


    System
    Please describe the particular system you use (e.g. PS4 Pro, PS4 Slim, PS4 Original)

    HDD
    Which HDD do you have the game installed on? (e.g. stock internal, external, aftermarket internal)

    Physical or Digital
    Do you have a physical copy of the game or a digital copy?


    If you reply, this is assuming you have the same texture loading delays many of us have been experiencing. Here is a video showing what this problem looks like:



    If you can think of anything else that I might be missing that would be of help to them, please let me know (perhaps a CM can chime in on this).
    Ps4 Pro

    Samsung SSD

    Never have had any issues that look like this.
    Share this post

  4. #14
    Kean_1's Avatar Senior Member
    Join Date
    Feb 2017
    Location
    So. CA
    Posts
    6,220
    Originally Posted by skf4 Go to original post
    Ps4 Pro

    Samsung SSD

    Never have had any issues that look like this.
    You also have an aftermarket SSD. If you have been following the issue, some have switched out their stock HDDs for better performing, aftermarket SSDs which either helped or eliminated the problem.

    Also, in the original post that you quoted "If you reply, this is assuming you have the same texture loading delays many of us have been experiencing. Here is a video showing what this problem looks like:"

    I was looking to compile stats on those who have the issue since Ubi has been asking what setups we have.
    Share this post

  5. #15
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Hello Agents,

    Thank you for your reports! I passed them on to the development team. Apologies for any inconvenience caused and thank you for your patience!
    Share this post

  6. #16
    Kean_1's Avatar Senior Member
    Join Date
    Feb 2017
    Location
    So. CA
    Posts
    6,220
    Originally Posted by Ubi-Mark. Go to original post
    Hello Agents,

    Thank you for your reports! I passed them on to the development team. Apologies for any inconvenience caused and thank you for your patience!
    Thanks Mark. I know there have been CS Staff that have been asking what versions of systems we are running so I thought this would help. .....especially when I saw mention of devs suspecting it may be PS4 Pro only when I knew it was not. This is only a small sample but we can already see there are several of us with original PS4s as well.
    Share this post

  7. #17
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for the updates on this, folks.

    We are looking into this issue but have no further information at present.

    Apologies for any inconvenience caused while we investigate this.
     1 people found this helpful
    Share this post

  8. #18
    Kean_1's Avatar Senior Member
    Join Date
    Feb 2017
    Location
    So. CA
    Posts
    6,220
    Originally Posted by Ubi-Redbeard Go to original post
    Thanks for the updates on this, folks.

    We are looking into this issue but have no further information at present.

    Apologies for any inconvenience caused while we investigate this.
    Thanks Redbeard
    Share this post

  9. #19
    chrisonamission's Avatar Member
    Join Date
    Nov 2016
    Location
    Planet Earth
    Posts
    191
    So it's added to the known-issues list or are you guys still hoping this widespread problem goes away by not talking about it?

    At least you didn't ask about YET ANOTHER evidence video given that the forum is full of it.
    Share this post

  10. #20
    System
    PS4 slim 500gb

    HDD
    Stock, Internal

    Physical or Digital
    Digital
    Share this post