1. #1
    UbiMorning's Avatar Community Representative
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    & Console Troubleshooting Advice

    If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!

    • We recommend starting with checking the system requirements of the game.
    • If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
      • Uplay instructions here
      • Steam instructions here
    • If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.
    • If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here. If creating a support ticket, please include your MSINFO/DXDIAG system information so our agents can offer personalized assistance.
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  2. #2
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
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    15,045

    Console troubleshooting for various issues

    If you are experiencing issues with your game on console, we recommend starting with these steps!



    If you need further assistance after completing these steps, please feel free to create a post.
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