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  1. #1

    Store items load then disappear

    Hello,

    As the title states, when I click on the store tab in the Uplay client items displays very briefly then disappear and do not return. I have tried uninstalling and reinstalling, running as admin, going offline then online again however nothing works.

    I have resulted to purchasing it through the online browser however when I go to checkout a pop-up comes on that blocks my ability to purchase the item.

    At this point I cannot give you money and I don't understand why there are so many obstacles to trying to buy a game.

    For reference this is not for my account and is instead for account JeanieJay.
     4 people found this helpful
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  2. #2

    same issue

    I have had the same issue since April 23rd. The only thing I got to work was to click on the Restored down and Maximize button (one next to the X) then in Uplay launcher I can see the Store page.
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  3. #3
    V4MPiR1's Avatar Senior Member
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    Jan 2017
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    Same... as of the 90MB update... versus the typical 27MB.

    It also affects the changing Featured tab (ie. currently "Racing Week Sale") immediately after "Store".
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  4. #4
    UbiMorning's Avatar Community Representative
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    Hey guys! Do any of you happen to own Ubisoft games through Steam?
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  5. #5
    Hi
    I have the same issue. It started yesterday and still the case
    I click on the store tab in the Uplay items displays very shortly then disappear and do not return
    Have no ubi games on steam
    Thanks
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  6. #6
    mberry12's Avatar Member
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    same issue here, and it is worse day by day, started with no daily login for me in App, then buggy Club page, not displaying badges, now showing 1% completion ACO instead of 100%, and now, Uplay app is buggy, as i say, it is worse with you Ubisoft, day by day, SORT IT OUT
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  7. #7
    mberry12's Avatar Member
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    and i do not own ANY Ubisoft game through Steam!
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  8. #8
    UbiMorning's Avatar Community Representative
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    Do you guys have multiple HDDs? Do you have any Ubisoft games through Epic by chance?
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  9. #9
    mberry12's Avatar Member
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    yes i have multiple HDDs, but my Ubi games are just on one of them, ALL of my Ubi games are ONLY through UPLAY, never tried anything else for Ubi games
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  10. #10
    mberry12's Avatar Member
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    but this should NOT be a problem anyway, if i start Uplay app, click store button in Uplay, i go to Ubi store page, of Ubisoft, of course, there is NOTHING which should cause a problem for me, Ubisoft games player, no Steam, Epic, Origin, GOG or anything else has nothing with it, it is just U, Ubisoft problem
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