1. #1

    @Ubi-Toller

    Hello everyone,

    This post is adressed directly to Ubisoft and the community.

    To start, there are a lot of people complaining about the horrible matchmaking system. Most people complaining are on legendary levels and complain about derankers mostly, which we can see also when we are between arena 7 to 8 (3200 to 3900+ rank).

    If you tell me that this is about me playing at a level that is too high for me, that is not true at all, last week I got deranked mostly by new kid level 14+ to 3200, then I could rank again to 4000 because I fought people at the same new kid level as me (which is 11). If I can get 800 point that means that there is a problem and this is not luck.

    I don't understand why we get new kid level 18 playing against us, we are able to rank up to 3900+ then we get destroyed back, we don't fight people that are 1 or 2 levels higher than us but people that are 7 level higher, there is no logic in that.

    Secondly, the point system is *******ed as ****, there is no logics at all, and I tried to understand if it was about our ranking level, new kid level or something, but THERE IS NO LOGICS, and I am not the only one complaining.

    To sum up : your game has become unplayable and not funny anymore. I can understand that you focussed on your combat pass to earn money (which is also ****ty if you don't have a good team in clan wars) but now you have to do something, you are ruinning the game and a lot of players are raging now.

    Are you gonna do something about it? Are you working on it? Do you even care about the players complaints?

    Thanks in advance for the time you spent reading.
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  2. #2
    They never give clear-cut answers in these threads so, good luck.
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  3. #3
    Hello buddy, as I’ve said to another person in a different thread, you can expect this to remain the same for at least another season. It would be rare that there’s a drastic change in the mean time and I’m afraid their new ladder system is working as they intended, except that we don’t have that many players in this game. I’m guessing between 130000 and 150000 but we were never given an official number. I won’t go into detail but I think they believe they can’t afford a matchmaking system that gives too much importance to the player levels, simply because you’d have many people waiting a long time before they could play (because of the few numbers at different times of the day). I guess they’re afraid if that happened people would stop playing left and right.

    Don’t take my word for a fact but that’s what I think, and I wouldn’t expect a big change soon. Maybe it will be tweaked a bit after one more season, but nothing is certain. We were also told we would be getting server side a year ago but here we are, with a revamped store that makes you spend more cash, more expensive lockers (because of the fewer tokens inside), and the nerfing of obtainable cash. Doesn’t sound too good does it? These changes were laid on us gradually, and I wouldn’t mind if some of those resources were being allocated into finishing the unfulfilled promise of server-side, but they’re not allowed to even say moo-moo-moo about it, for whatever reason .
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  4. #4
    You'd be lucky to get any reply let alone a vague one.

    Its like the token events people scream for change, even getting to the point where the community where offering suggestion on how to improve the event.

    We never get any replys, like yourself I asked directly but to no avail. Hopefully you'll have more luck.
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  5. #5
    Hello bros,

    Thanks a lot for your answers and for the time you spent answering me. I have to say that your theory is quite interesting Void, and I guess they focused more on how to make players use their credit cards more than the player's complaints.

    For the update, the game is becoming worse and worse, I do struggle to get the pvp pack of the day, I used to finish all the events but now if I get to half one it's already a victory...

    Maybe they don't have the right to answer about it for the moment. It's too bad because this game has a potential but this is Ubisoft, all that matters is the money. Their community manager seemed to be a nice guy so I still expect an answer from him.
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  6. #6
    hahahahahaha I just won someone level 14 (my new kid is 11) and I had a +9 at the end of the game...

    It's like the game showing me its middle finger.
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  7. #7
    Originally Posted by swp.Anissss Go to original post
    hahahahahaha I just won someone level 14 (my new kid is 11) and I had a +9 at the end of the game...

    It's like the game showing me its middle finger.
    NK level isn't taken into account, only your current ELO rating/Ladder Rank, if you were similarly leveled, you'll only get a small amount of points if you win.
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  8. #8
    That's where the problem is. If you manage to win against people that have the same elo but have a higher level so that means better cards, this is ridiculous to earn something like 9 points. There is no logics in that. There matchmaking was totally failed.
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  9. #9
    Originally Posted by swp.Anissss Go to original post
    That's where the problem is. If you manage to win against people that have the same elo but have a higher level so that means better cards, this is ridiculous to earn something like 9 points. There is no logics in that. There matchmaking was totally failed.
    Yeah everyone still complains about the matchmaking, it's extra ****ty because skill based "fair" ranking systems don't stay fair in P2W games that don't have deranking or "smurfing" punishments. The ONLY fair matchmaking system is Challenge/Team Wars scaling, and even then it's stupid unfair because winning teams get more crowns, to let them level their cards more during the next team war, giving them more of an advantage.

    It's really too bad that there is almost zero communication about the development process.
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  10. #10
    UbiBuck_'s Avatar Community Developer
    Join Date
    Jan 2019
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    188
    Originally Posted by swp.Anissss Go to original post
    Hello everyone,

    This post is adressed directly to Ubisoft and the community.

    To start, there are a lot of people complaining about the horrible matchmaking system. Most people complaining are on legendary levels and complain about derankers mostly, which we can see also when we are between arena 7 to 8 (3200 to 3900+ rank).

    If you tell me that this is about me playing at a level that is too high for me, that is not true at all, last week I got deranked mostly by new kid level 14+ to 3200, then I could rank again to 4000 because I fought people at the same new kid level as me (which is 11). If I can get 800 point that means that there is a problem and this is not luck.

    I don't understand why we get new kid level 18 playing against us, we are able to rank up to 3900+ then we get destroyed back, we don't fight people that are 1 or 2 levels higher than us but people that are 7 level higher, there is no logic in that.

    Secondly, the point system is *******ed as ****, there is no logics at all, and I tried to understand if it was about our ranking level, new kid level or something, but THERE IS NO LOGICS, and I am not the only one complaining.

    To sum up : your game has become unplayable and not funny anymore. I can understand that you focussed on your combat pass to earn money (which is also ****ty if you don't have a good team in clan wars) but now you have to do something, you are ruinning the game and a lot of players are raging now.

    Are you gonna do something about it? Are you working on it? Do you even care about the players complaints?

    Thanks in advance for the time you spent reading.
    Hey,
    Thanks for taking the time to write this out. As we've talked about, the new system that was implemented wasn't perfect. We're trying something new, so it's going to take some time to work out the kinks. We've already made some small adjustments with the start of the new Legendary season and we'll continue to adjust things over time.

    To address deranking, we have made essentially everything more valuable, the higher you climb, as we know you also need more stuff to upgrade your deck as you climb higher. This has definitely improved the situation overall, but it's not gone and we've still got work to do. The team is still considering more changes for future updates, and while I don't know the exact changes yet, I'm confident that they want to make the player experience as fun and rewarding as possible.

    I appreciate the feedback and yes we absolutely care about the player's complaints. Ubi-Toller and I certainly can't see and respond to everything, as we've got many areas to cover and there's only two of us, but we do our best to get to as many of these posts as possible!
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  11. #11
    UbiBuck_'s Avatar Community Developer
    Join Date
    Jan 2019
    Posts
    188
    Originally Posted by swp.Anissss Go to original post
    Hello everyone,

    This post is adressed directly to Ubisoft and the community.

    To start, there are a lot of people complaining about the horrible matchmaking system. Most people complaining are on legendary levels and complain about derankers mostly, which we can see also when we are between arena 7 to 8 (3200 to 3900+ rank).

    If you tell me that this is about me playing at a level that is too high for me, that is not true at all, last week I got deranked mostly by new kid level 14+ to 3200, then I could rank again to 4000 because I fought people at the same new kid level as me (which is 11). If I can get 800 point that means that there is a problem and this is not luck.

    I don't understand why we get new kid level 18 playing against us, we are able to rank up to 3900+ then we get destroyed back, we don't fight people that are 1 or 2 levels higher than us but people that are 7 level higher, there is no logic in that.

    Secondly, the point system is *******ed as ****, there is no logics at all, and I tried to understand if it was about our ranking level, new kid level or something, but THERE IS NO LOGICS, and I am not the only one complaining.

    To sum up : your game has become unplayable and not funny anymore. I can understand that you focussed on your combat pass to earn money (which is also ****ty if you don't have a good team in clan wars) but now you have to do something, you are ruinning the game and a lot of players are raging now.

    Are you gonna do something about it? Are you working on it? Do you even care about the players complaints?

    Thanks in advance for the time you spent reading.
    Hey,
    Thanks for taking the time to write this out. As we've talked about, the new system that was implemented wasn't perfect. We're trying something new, so it's going to take some time to work out the kinks. We've already made some small adjustments with the start of the new Legendary season and we'll continue to adjust things over time.

    To address deranking, we have made essentially everything more valuable, the higher you climb, as we know you also need more stuff to upgrade your deck as you climb higher. This has definitely improved the situation overall, but it's not gone and we've still got work to do. The team is still considering more changes for future updates, and while I don't know the exact changes yet, I'm confident that they want to make the player experience as fun and rewarding as possible.

    I appreciate the feedback and yes we absolutely care about the player's complaints. Ubi-Toller and I certainly can't see and respond to everything, as we've got many areas to cover and there's only two of us, but we do our best to get to as many of these posts as possible!
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