This happened to my dad too. The game crashed in the middle of a track and when he reloaded it some of his character's outfit got reset to default items. He went to the inventory to re-equip the items and saw that the items from the cardboard bundle disappeared. He wasn't even wearing that outfit when the game crashed. If he goes to bundles it says purchased, but he doesn't have them. He also can't just repurchase them from the shop because the only place we saw pieces from the cardboard set are in the user customs and they have a bunch of sticker decorations that he doesn't want.
Hey, I'm sorry to hear your dad's bundle went missing.Originally Posted by Tyki_Butterfree Go to original post
Are you perhaps able to provide the images I requested above? One to show the bundle is purchased, and the other to show it is missing?
It took me a bit to figure out how to copy screenshots to a usb, but here they are. The first one is the bundle page and the second one shows it missing from the helmets. Did you want screenshots of the other ones too like accessories, jacket, etc.? Right now he only has the paper hat accessory and that is because he just won one in a crate.
Spoiler: Show
Hey Tyki_Butterfree! Thank you for the screenshot. Have you guys tried these PS4 steps already?
I have the same issue. Bought the cardboard bundle and everything was fine until I bought the elite and plastic bundles. The next time I restarted the game all of the cardboard items had disappeared. Tried the aforementioned troubleshooting steps (though why either of those have any bearing on in game purchased items is beyond me) without any luck ... in fact, quite the opposite. Now, not only are the cardboard items missing but so too are the plastic bundle items.
Also, on a semi related note, I still don't have the Uplay items that I should, (beta, fusion and blood dragon helmets) even though that was supposedly already fixed.