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  1. #1

    Just bought the game, i can't play it?

    Hello everyone!

    As title explains i'm having severe problems with the game, it's unplayable.

    I was sure to check reccomendations to play at least on a minimum requirements but it doesn't work at all and it just crashed on me.

    Here's my specs:

    ASUS RoG Laptop
    CPU: Intel I7 4860HQ
    GPU: NVIDIA GTX 980M
    RAM: 16GB
    OS: Wndows 10

    PS: DX12 rendering was already disabled so it's not that

    Any help is really appreciated, all the hype turned into depression really quickly lol

    Thanks
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  2. #2
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,775
    Hey,

    If you're above the minimum requirements and are playing on the lowest settings but are still experiencing issues, please check out the steps here: https://support.ubi.com/en-GB/faqs/0...oubleshooting/

    If you still can't get the game to run after this, could you make a support ticket via https://support.ubi.com/Cases/New and attach your Dxdiag and Msinfo (https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/) so we can take a look in more detail?

    Thanks
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