[PC]Unable to play Marching Fire | Forums

[UbiShikallum]

That should be everything we need, we will try to get back to you on the ticket as soon as possible.

[Frattaglia.]

That should be everything we need, we will try to get back to you on the ticket as soon as possible.

Well, I really hope this will be addressed fast. Last time Ubisoft took more than a month to let me play For Honor thanks to a game breaking bug they introduced with one of their latest patches.

I'm not surprised many customers grew so disaffected towards ubisoft

[Frattaglia.]

Today ten days are passed from the opening of the support ticket (number 08785570).

I payed for a content that was never activated and I have not received even an estimate of the time required to solve the issue.

Being this the situation, as I wrote in my support request, I PRETEND the refund of the sum payed for the DLC Marching Fire.

I will never buy your products again.

Ubisoft have no respect for its customers.

[Frattaglia.]

Just asked Steam for the refund.

I hope this will end once for all this unpleasant experience.

[Frattaglia.]

...and steam said they cannot give my money back because I played For Honor too much. This is a very bizzarre excuse since I never gained the access to the content of the DLC I petitioned for the refund.

They were quick at least

I want to ask the refund to ubisoft then.

I don't want to remark how this ugly situation disheartened me.

[UbiMorning]

Hi Frattaglia.! Thank you for the update. We are unable to process a refund, as you would have to abide by the retailer you purchased the content through. Since you purchased it through Steam, you agreed to their refund policies by entering a financial agreement with them.
Thank you for updating your ticket with the requested screenshot. You should get an update via your email once an update is available for you. I apologize for your negative experience and appreciate your patience as the shop team investigates.

[Frattaglia.]

Hi Frattaglia.! Thank you for the update. We are unable to process a refund, as you would have to abide by the retailer you purchased the content through. Since you purchased it through Steam, you agreed to their refund policies by entering a financial agreement with them.
Thank you for updating your ticket with the requested screenshot. You should get an update via your email once an update is available for you. I apologize for your negative experience and appreciate your patience as the shop team investigates.

Today, after weeks that I have opened the suppport ticket providing everything, ubisoft inform me that they will start to work -I can really believe them?- on my problem.

I'm resigned.

I can only recommend everyone and everywhere to not give money to those people.

[UbiMorning]

Hey Frattaglia.. I apologize for the delay in response. You ticket has been passed on to the correct department for further investigation, as this appears to be a unique issue. I understand this issue may be frustrating for you and appreciate your patience as the team works this out for you.

[Frattaglia.]

Ubisoft would better give away Marching Fire for free rather than making such a poor showing with customers who payed to be treated that way.

Soon will be a month I asked for help.

[Frattaglia.]

Now, I don't know when and how this bad experience will end, but let me explain you how a decent customer support should work in just two points (I really think you need it).

First.

The customers should never pay for your platform's integration and services fails.

Once you have the required proof the customer payed for one of your products, you should provide to activate it as soon as possible and THEN fix your problems, not keeping a customer in a limbo waiting forever for you cleaning your mess.

Second.

If an appreciable disruption occurs, you should provide a proper compensation to the damaged customer(s). There are kind of compensations that cost you near nothing, like graciously giving away a congruous amount of steel (or other in game pseudo-currencies). This give the customer the feeling you care about him and try the possible to make him satisfied.

I must stress here the fact you are seriously risking to loose a customer forever. Do it enought times or with the wrong peoples and the financial damage could be surely appreciable on the long run.