[PC]Unable to play Marching Fire | Forums

[FieroAlleaten]

I bought Marching Fire via Steam but, when I launch For Honor, the new contents are still blocked and the game pretend to sell me the DLC again :-(

[Ubi-Litten]

Hi there, sorry to hear you are having difficulty accessing this DLC content. So we can assist further could you please confirm whether you also own the core game license on Steam or on your Uplay client directly.? Also, if possible could you please provide us with an image showing the proof of purchase for this product along with any error messages you may be receiving while attempting to access this content.

You can find more details on how to submit these images to us in the following FAQ, if you have any further queries or need any additional support with this, please feel free to let us know.

[FieroAlleaten]

Thank you for the reply.

I don't receive an error message, it is like uplay don't see my Steam purchase, plain and simple.

I bought the starter edition via Steam too.

I don't known if this can help...



My nick on Uplay is Frattaglia and the steam account is linked.

[FieroAlleaten]

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[FieroAlleaten]

I'm trying to provide a screenshot of my Steam library... with little success I see.

Anyway the screen is here.

https://imgur.com/a/V9fISip

[FieroAlleaten]

I can forward the Steam receipt to a Ubisoft customer care address that I ask you to provide, if needed.

[Ubi-Swaggins]

Hey FieroAlleaten,

If you have not already can you make a support case on our website and include your receipt for the game and the content?

Thank you.

[Frattaglia.]

Hi, I'm still Fiero. This is my original Uplay Account.

I opened a ticket with the italian support (number 08785570) adding the Steam receipt of the purchase.

I hope they could help because on the italian forum I never had a reply from the Ubisoft staff.

I have a little extra problem that I mentioned in the ticket: I don't have anymore the control of the email I originally used to sign to Uplay.

I asked them to use my Steam email (that is in the receipt) for eventual communications.

By the way, how can I change my lost email address?

[UbiGabrinth]

I checked your account, and I do not see that the Marching Fire expansions was successfully purchased. Did you get a receipt email from Steam?

Our team will get back to you as soon as they can about your order and your account troubles. You can also reach out privately for account support from our team on Facebook or Twitter.

[Frattaglia.]

UbiGabrinth

I checked your account, and I do not see that the Marching Fire expansions was successfully purchased. Did you get a receipt email from Steam?

Of course. As I just said a post ago I added the Steam receipt to the support case (number 08785570) I opened via the ubisoft italian portal.

Can you examine it?

What else do you need?